Customer Service Manager

Global IT Director to multinational companies ranging from $ 300M - $14B in revenues.

Track record aligning IT departments with corporate goals, delivering maximum IT value for

dollars spent.

Manager of global enterprise systems projects up to $ 20M with project teams up to 100

IT Director with budgets from $ 5M - $ 20M

Director Information Technology,

L-3 Communications S&DS, Woburn MA (2006-2012)

Managing all aspects of IT services for this international company including the design

and implementation of a new internal cloud IT network, providing a secure and scalable

framework for new business applications:

Increased security while opening the system up to vendors and customers

Increased redundancy giving L-3 a 15 minute system recovery time

Increased capacity allowing engineering to work with ever larger files over diverse

locations

Increased efficiency through the implementation of Siebel CMR and Service

Used an agile development methodology to rapidly deploy new systems and reduce

implementation costs. Refocused the IT organization on service, delivering high quality

customer service verified through metrics.

Information Technology Director, Consultant, (2002-2006)

Global Health Councel, Visual Calc

Led IT strategy, analysis, design and implementation for these global organizations.

Developed 5 year IT strategys to better service the organizations mission. Enabled multi-

site collaborative software development through the creation of virtual private networks,

and the establishment of system security and source code control.

Information Technology Director, Powercell Inc., Nowrood, MA (1999-2002)

Managed all aspects of IT services for this international company including the design

and implementation of Oracle R11 (ERP) system.

Saved a potential capital outlay of $330,000 and reduced the time to implementation by

five months through outsourcing

Improved operational efficiencies by 20% by optimizing business processes

Drove global stakeholder communications and collaboration

Director of Information Technology Europe, Thomas & Betts Europe CV, Waterloo, Belgium

(1996-99)

Responsible for all IT services for the European division of this two billion dollar

international company. Architected and led the merger of the information systems of Thomas

& Betts, Augat and Reznor to provide one consolidated systems architecture.

Reduced Customer service costs by 65% by the consolidation of multiple call centers into

one multi-lingual, multi-product call center

Reduced the accounting close cycle from three weeks to three days through the adoption of

managerial and statutory accounts and multi-currency support

Consolidated 5 IT departments across multiple acquisitions and multiple cultures

Business Operations Systems Manager, Augat Inc, Mansfield, MA (1992-1996)

Managed the design, coding, testing and implementation of all corporate wide systems for

this international company.

Consolidated and improved production reporting accuracy, plant production planning and

management control in eight plants in four countries through the implementation of a

global ERP system

Assisted Sales Managers reach their goals through the implementation of a business

intelligence system which provided customized sales reports on demand

Reduced application system problems from two per week to one per month through the

implementation of a complete life-cycle methodology, peer review process, and an

application testing methodology

Improved finished goods inventory accuracy from 90% to 98% and production reporting

accuracy from 87% to 96% through the implementation of a bar-code system

Manufacturing Systems Manager, Augat Inc, Mansfield, MA (1989-1992)

Reduced IT spending by 50% without reducing staff by migrating from a mainframe

environment to a midrange environment. Delivered additional savings through the

standardization of systems across the organization

Senior Consultant, Price Waterhouse, Washington, DC (1985-1989)

Provided systems implementation, development management, and strategic advice to a

variety of private companies and public institutions. Clients included: Bureau of

Engraving and Printing, AMF Bowling, and Litton Laser Systems.

Systems Analyst, Data General, Westboro, MA (1983-1985)

Designed, developed and implemented manufacturing information systems. Developed a custom

bill of materials database, worked on inventory applications, provided users with day-to-

day support.

Education

Boston University, Boston

MA MBA: Concentration in Management Information Systems

BA: Liberal Arts

American Production and Inventory Control Society

Certified in Production and Inventory Management (CPIM)

Publications

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