Customer Service Human Resources
Resume:
T ANY A NATAS HA G RI FFITH
** ***** ***** ** *** SCAR BOR OUGH ONTAR IO C ANADA M1B 6 K6
PHONE 647-***-**** E -M AIL TANYA.GR IFFITH@GMAIL .COM
February 2, 2012.
Re: Office Administration
Dear Human Resources Manager:
Please accept this resume as an application for a Office Administration Clerk position for
Greenlawn that is currently being advertised on domain of your organization. From my
resume you will note that I possess over four years of Human Resources and Benefits
Administration experience in fast paced client facing work environments. I enjoy working
within a team but I am also very capable of achieving deliverables independently. I pride
myself in my ability to work well with diverse groups, backgrounds and personality types. I
am a driven, honest, punctual and engaged employee who is dedicated to excellence. My
objective is to join a professional and progressive organization where I can utilize the
employment skills I have acquired thus far to continue to advance in my career and
professional development within the organization.
If given the opportunity, I will prove to be a valued resource as a member of your Human
Resources department. I ask that you please do take the time to carefully review my
professional experience in the attached resume. Should my skills meet the needs of your
organization, please contact me at your earliest conven ience to further discuss how my
knowledge, skills and abilities can be successfully utilized as a member of your team. I can
be reached at 647-***-**** or via email at *****.********@*****.***.
I look forward to meeting with you to discuss in detail this exciting and challenging career
opportunity.
Thank you for your time and consideration of my candidacy.
Sincerely,
Tanya Griffith
T ANY A NATAS HA G RI FFITH
89 UPPER ROUGE TR AIL SCAR BOR OUGH ONTAR IO C ANADA M1B 6 K6
PHONE 647-***-**** E -M AIL TANYA.GR IFFITH@GMAIL .COM
OBJECTIVE
To obtain a progressive full-time employment opportunity within a growing organization. I
pride myself in my ability to develop and maintain excellent working relationships across all
levels of the organization and delivering exceptional results through sound problem solving,
conflict management and dedication to superior service.
PROFILE SUMMARY
Motivated results and detail-oriented team player with proven ability to multi-task /
prioritize and coordinate workload to meet tight deadlines in face paced environments.
Highly developed skills and communication in employee /customer service a nd clients
relations.
Proficient with Internet search functions, Microsoft Office Applications, and various
other administrative tools.
Effective business writing, critical thinking, analytical and problem solving skills.
Typing at 51 wpm.
EDUCATION
Human Resources Management Graduate Certificate In Progress
Faculty of Continuing Education.
Paralegal Diploma June 2011
Intern at the Court of Appeal for Ontario, May 2010.
PROFESSION EXPERIENCE
APRIL 2011 PRESENT
COLLECTION GROUP OF CANADA, NORTH YORK
TRAINER / RECOVERY / CUSTOMER SERVICE AGENT
Train and develop up to 15 new employees at a time.
Collect and manage accounts receivables for Direct Energy, Central Power and
Lights, West Texas Utilities and Gateway.
Provide expert knowledge for account management products and services.
Counsel clients to achieve debt repayment in order to prevent possible discontinuance
of services.
Set up payment schedule negotiation.
Promote enrolment into a pre-paid electricity plan.
Preformed online research to obtain client contact information.
AUGUST 2006 APRIL 2008
HEWITT ASSOCIATES, NORTH YORK
HUMAN RESOURCES ADMINISTRATOR
HR Service & Delivery
Assisted with new hire on-boarding process including orientations, requesting system
logins and passwords.
Participated in recruitment initiatives by reviewing resumes, candidate pre -screening
(phone interview), background and credit checks and participated in face -to-face
interviews when required.
TANYA NATASHA GRIFFITH
PHONE 647-***-****
PAGE 2
EMAIL : T ****.********@*****.***
Conducted exit interviews, prepared termination letter and processed paperwork.
Facilitated HR workshops and presentations
Identified and initiated process improvement opportunities within the HR Service
Centre.
Benefits Administration
Assisted employees with benefit related queries.
Provided coaching and training for junior associates.
Created and maintained HR services policies and procedures documentation.
HR Administration
Prepared letters (employment and benefits verification letters).
Maintained Human Resource Information Systems (HRIS) and knowledge databases .
Researched appeals and obtained necessary information to verify employee accounts
activity history.
Produced, prepared, mailed and verified authenticity of legal documents including:
Power of Attorney s, Subpoenas and Disclosure of Health Insurance as the Imaging
Team Lead.
AUGUST 2005 MAY 2006
FIDELITY INVESTMENTS, TORONTO
BENEFITS ADMINISTRATOR
Assisted employees with benefits related queries via inbound/outbound calls and e -
mails.
Provided clients with comprehensive health and insurance servicing and detailed
descriptions on plan-specific benefits coverage options.
Provided cost comparisons, processed enrolments, terminations and coverage updates.
Identified and assisted with benefit problem resolution, and educated customers on
alternative-self-service communication options.
Conducted exit interviews, prepared termination letters and processed paperwork.
SEPTEMBER 2002 AUGUST 2005
SITEL CORPORATION
TEAM MANAGER
Supervised a ten-person team of .customer service representatives for Eaton Electric
and XM Satelite Radio.
Responsible for training, coaching, and motivating employees.
Monitored the progress and development of employees.
Accomplished organizational goals, and multiple reports.
Conducted exit interviews, prepared termination letters and processed paperwork.
PROFESSIONAL MEMBERSHIPS & CERTIFICATIONS
CHRP Designation
Law Society of Upper Canada
REFERENCES
Available upon request.
Contact this candidate