Secondary Education

Jacquelyn's InformationLocation: SAINT LOUIS, MOTitle: Bar-tenderExperience: 12+ yearsWork Types:

Willing to Relocate: NoWilling to Travel: Few times a yearCareer Level: StudentWork Status: U.S. CitizenInterests:

Food & BeveragesPrimary/Secondary EducationMember Since: 2009-11-12 Helpful Links

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Jacquelyn Elder

1000 Dogwood Creek Court Manchester, Mo 63021

Phone: 314-***-**** - E-Mail: ***********@***.***

Objective

With over 14 years of experience in bartending and experience in management and

promotions, I would like to continue in a public relations/customer service type position and

using my people skills to create a better customer client relationship in the business setting.

Skills

• Strong communicator with customer service

management experience over the phone and inperson

• Ability to handle difficult customer situations with

grace and intelligence, benefitting both company

and clientele

• Adept at creating a welcoming environment that

breeds satisfied, return customers

• Adept at taking a customer with a negative

experience and quickly showing them there is a

way to fix issues easily

• Very good at creating a “common ground” feeling

with all types of personalities.

• Understanding the psychology behind peoples

actions and motives

Experience

Bartender

1860’s Saloon/Hardshell Café Soulard, MO 2010 – 2012

• Began as Bartending sub for 1860 Saloon and

Hardshell Café

• After 3 months was hired on as a permanent bar

tender

• Quickly made “regulars” due to my skills as a

customer service extraordinaire

• Creating new and old regulars by making an

experience for them

Volunteer Nonprofit Promotions

Nurse for Newborns St. Louis, MO 2010 –2011

In-dio.fm St. Louis, MO 2010 –2011

John and Drew Show St. Louis, MO 2010 –2011

Taste of St. Louis St. Louis, MO 2010 –2011

• Crashed the Channel 5 news patio (so to speak)

and held a nurses for new born sign to promote

both Nurses for newborns and idio.fm

• Started with the John and Drew show as the co-co

host and wrote the theme song for the show

• Booked local performing artists for the Taste of St.

Louis

• Booked National Performing artists for the Taste of

St. Louis

Page 2

Bartender

Shady Jack’s St. Louis, MO 1996 - 2010

• Began as waitress, promoted to Bartender in 1998

• Rapidly acquired “regulars” due to great people

skills and customer service knowledge

• Offered Front of House Management position in

2002, but decided to focus on my young family

• Continued employment with Jack’s on and off

from 2004 - 2010

Bartender

Rick’s Union, MO 2007 - 2008

• Promoted from waitress to bartender after

successfully handling challenging Grand Opening

event.

• Promoted to Bar Manager after 4 months

• Was very successful with the upper class clientele

and created an “experience” for new clientele

• Continued until the business was forced to shut it’s

doors due to a fire

Barreth Ford Union, Mo 2005 - 2006

• Responsible for updating my personal data base

• Building my own client base by prospecting, taking

customers “fresh off the lot”

• Making contact with a certain number of those

prospects

• Sold new and used vehicles

Customer service various over view before 2005

• In my early 20’s started work for a carpet cleaning

company as a telemarketer

• Promoted after 2 months to customer service

manager

• Was ranked 2nd in the nation each month for sales

• Worked for Jani King for a short time working as a

customer service manager

Education

East Central College Union, MO Spring 2007 – Fall 2008

Completed Science Degree pre-requisites

St. Louis Community College at Forest Park Spring 2009 – present

Transferred to STLCC complete my Associates of Applied Science degree

Page 3

References Business

Jack Larrison, Owner – Shady Jack’s 314-***-****

Jason Vickers, House Manager – Rick’s 314-***-****

Nathan Gullickson, Manager – 1860’s Saloon & Hardshell Café 314-***-****

Darin Gullickson, Manager – 1860’s Saloon & Hardshell Café 314-***-****

References Personal

Nelson Labrador, Underwriter – Wells Fargo 314-***-****

Carolyn Elder, Digital Project Manager – Simantel Group Ltd 312-***-****

Interests

My family

Working singer/songwriter playing acoustic gigs in and around St. Louis

Promotional adventures for new and upcoming events and businesses

Continuing to home school my children

Continuing my science degree

Contact this candidate