Technical support

Nena's InformationLocation: PAExperience: *-* yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: StudentWork Status: U.S. CitizenMember Since: 2012-05-17 Helpful Links

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Nena K. El

************@***.***

Objective

Technical support professional experienced in PC upgrades, maintenance, troubleshooting, and repairs, and in end-user desktop and network support. An active & involved team member. Proficient in a range of computer systems, languages, tools & testing methodologies, & problem solver. Seeking a position as a PC maintenance technician, in a workplace that will enable me to use my prior experience & further develop my technical skill set.

Education

o High School Diploma, October 24,2011

o Anthem Institute, Major in Computer Networking & Security (CNS) 2012-2013

Technical Skills

o Server 2008 Enterprise Administrator ( setting GPO’s, Mapping drives, creating shared folders)

o Hardware & software installations

o Troubleshooting skills

o Subnetting IP addresses

Certifications

o CompTia A+ (pending)

Operating Systems

o Windows 98, 2000, XP, Vista, 7

Networking Protocols

o TCP/IP, WINS, DHCP, DNS, SMTP, HTTP, FTP

Installations

o Printer, modem, router, expansion cards, switches,hardrive, RAM, & optical drives (SATA, PATA, DVD drives, Cd Drives)

Troubleshooting

o OS Boot issues, Recovery Console/ Windows Recovery Environment, Windows Server 2008 Enterprise, (DNS, DHCP setup, Active Directory, Dcpromo, group policy back up & configuration, File Sharing, adding workstations) Local Area Networking, Power Supply. Skilled at performing system optimization (defrag, disc cleanup, backup)

Experience

o 400 Lab Hours

Software Applications

o Virtual Box

Databases

o Active Directory

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