Manager Management

Rodney Walker

Email: *********@********.***

Address: **** ******* ***** *****

City: Snellville

State: GA

Zip: 30039

Country: USA

Phone: 470-***-****

Skill Level: Management

Salary Range: 50

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

OPERATIONS MANAGEMENT

Banking & Financial Services

Results-driven Manager with extensive professional experience in technical bank operations and product management. Expertise lies in business solutions, process improvements, and risk management. Proven Leader in streamlining processes to reduce operating costs and motivating cross-functional teams to improve performance and productivity. Strong team player with a combination of intuitive and analytical abilities to execute aggressive project plans. Excellent problem solving and communication skills.

CORE COMPETENCIES

aa Product Management aa Product Development Strategies aa Strategic Planning

aa Six Sigma Certified aa Research & Profitability Analysis aa Conflict Resolution

aa Process Improvement aa Technology & Business Solutions aa Team Builder & Leader

aa Business Development aa Customer Relationship Management aa Training & Development

SELECTED PROFESSIONAL ACCOMPLISHMENTS

Led Six Sigma Projects for problem resolution and process Improvement. Implemented a Change Control project for printing reduction. Addressed issues with Workmanaaas Comp claims. IMPACT: Generated an annual savings of $20K in print reductions. Reduced Workmenaaas Compensation claims by 20% and saved $45K in expenses.

Developed new workflow matrix. Analyzed monthly overtime costs and temp help while processing customer remittance. Implemented new workflow model to address expenses as part of a Greenbelt project. IMPACT: Reduced expenses by $615K and staffing by 15%.

Co-Chaired Site Safety Committee. Reviewed all safety issues and coordinated six sub-committee teams to make safety recommendations to reduce risk for 2,000 employees on-site at Bank of America. Directed all training to re-certify employees on emergency devices and procedures, including AED and CPR. IMPACT: Improved safety rating from 41% to 76% in one year.

Designed new training curriculum for associates and new hires. Recognized monthly production goals and quality targets not achieved. Created job aids and training manuals to standardize training. IMPACT: Increased production by 25%. Reduced associate errors by 31%.

Served as Champion of Risk Management. Reviewed internal controls, updated existing procedures, and implemented new controls. IMPACT: Reduced risk exposure to the company.

TECHNICAL SKILLS & APPLICATIONS

SharePoint, Oracle, Citrix, MVS, JCL, Unix, Vicor, QuickBooks

RS6000, Virtual Silos (3490), AS400, Tandem servers, Opex 3690, Opex 150

Microsoft Office, Adobe InDesign, Adobe Reader, Adobe Flash, Adobe PDF writer

EDUCATION & CERTIFICATIONS

Studied Information Technology aaa Clayton State University, Atlanta, GA

Telecommunications Management Certification aaa DeVry University, Atlanta, GA

MCP Certification and A+ Certification aaa New Horizons Technical Institute, Atlanta, GA

BANK OF AMERICA, Atlanta, GA 2002 aaa 2012

Operations Manager

aa Managed multi-unit, cross-functional team of 38 direct reports, and 3 team leaders; processed an average of 4.8M items totaling over $4.1B per day; processed an average of 24.4M items per day in the Virtual Site Operation.

aa Managed customer requirements (ATM, Banking Centers, and Remote Deposit Services), risk, and productivity targets; defining and managing new offerings and enhancements throughout the product lifecycle; gathering and prioritizing requirements, and working closely with key stakeholders to deliver and maintain competitive, profitable solutions

aa Managed administrative activities, which include daily facilitation of meetings with domestic/international partners (Manila, Hyderabad, Dallas & Atlanta sites), interviewing, hiring, training, evaluating the performance and coaching staff through personalized development plans to meet and exceed performance goals.

aa Worked closely with departmental leadership on an on-going basis to review performance measures and adjust targets based on the business processes and strategic objectives.

aa Researched solutions to policy or procedural issues, compiled data, prepared reports outlining recommendations for improvements, and developed or implemented plans. Developed timely action/project plans to deliver work products or deliverables.

aa Planned and implemented an overall risk management process for the department; conducted audits of policy and compliance to standards, including liaison with internal and external auditors.

aa Provided support, education and training to staff to build risk awareness within the department.

aa Project team member of the San Antonio site closure; assisted with the Atlanta implementation of the Virtual site Operations.

IBM/OAO TECHNOLOGY SOLUTIONS INC, Atlanta, GA 2000 aaa 2002

Assistant Manager

aa Oversaw offsite storage vendors and 37 professionals in a 24x7x365 Data Center operation.

aa Maintained vendor relationships.

aa Managed on-call rosters and/or shift work resources with the data center.

aa Managed administrative activities, which include daily facilitation of meetings, interviewing, hiring, training, and evaluating the performance of staff.

aa Monitor and control heat dissipation through the strategic placement of key infrastructure.

aa Managed performance improvement initiatives in collaboration with other departments.

aa Responsible for the proper upkeep of fire suppression systems.

aa Monitor power draw, ensure the proper upkeep of UPS and generators.

aa Provide fire center safety training for staff and visitors.

aa Provide and maintain data cabling and associated documentation within the data center.

aa Conducted audits of policy and compliance to standards, including liaison with internal and external auditors.

aa Interacted with other departments on operational, budgetary, and business matters.

FEDERAL RESERVE BANK, Atlanta, GA 1998 aaa 2000

Team Lead

aa Conducted periodic quality control audits and assisted supervisor with compilation of employee production reports.

aa Worked with staff to establish and implement efficient workflow, auditing, training, and employee development.

aa Coordinated other work areas to ensure compliance with service standards and regulatory guidelines.

aa Prepared reports and performance appraisals to inform management of operational activities.

aa Ensured timely intermediate posts processing for adjustments on customer accounts.

aa Developed team-building exercises to motivate team players and create a productive work environment.

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