Customer Service Representative

Shayna Aaron

Email: ********@*****-********.***

Address:

City: Charlotte

State: NC

Zip: 28278

Country: USA

Phone: 704-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.

Educational Background:

High School Dipolma from Brookstone College of Business, Charlotte NC 1/2001 to 6/2010 (Medical Assistant)

Job History / Details:

Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Energetic with strong time management skills who thrives in a fast-paced, dynamic environment.

Highlights

Skilled in call center operations

Conflict resolution proficiency

Strong problem solving ability

High customer service standards

Dedicated to process improvement

Accomplishments

Cross-trained new call center representatives.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Experience

February 2011 to July 2012

Iqor Charlotte, NC

Customer Service Rep

Effectively managed a high-volume of inbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Assisted with account and payment options

June 2007 to January 2008

Convergys Charlotte, NC

Customer Care Associate

Effectively managed a high-volume of inbound and outbound customer calls.

Provided accurate and appropriate information in response to customer inquiries.

Accurately documented, researched and resolved customer service issues.

October 2005 to April 2007

PCA International Charlotte, NC

Customer Service Representative

Effectively managed a high-volume of inbound and outbound customer calls.

Assisted customers and employees with all portrait inquiries.

Order Entry

Processed checks and credit card orders.

Tracked orders for studios and customers via FedEx and UPS equipment.

Gathered and verified all required customer information for tracking purposes.

August 2002 to July 2003

First Notice Systems Springfield, MA

Customer Service Representative

Processed customer transactions by explaining all benefits, services and claim/reimbursement procedures

Defused volatile customer situations calmly and courteously.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Addressed and resolved customer product complaints empathetically and professionally.

Education

2010 Brookstone College of Business Charlotte, NC

Medical Assistant

Certificate of Completion in Medical Assisting

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