Manager Customer Service

Lawrence Rhodes

Email: *********@********.***

Address: * ******* *****

City: Victor

State: NY

Zip: 14564

Country: USA

Phone: 585-***-****

Skill Level: Experienced

Salary Range: 35

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LAWRENCE A. RHODES *********@********.***

4 Winston Drive 585-***-**** (h)

Victor, NY 14564 585-***-**** (c)

WORK EXPERIENCE

All County Construction/Champion Asphalt Sealing, Williamson, NY

(Construction Contractor)

Estimator 5/2012 a Present

Responsible for providing estimates for Residential and Commercial Paving Projects.

a Meet with Customeras Project Managers in order to provide estimates for paving projects.

a Answer residential customer calls and provide estimates for driveway paving.

a Follow-up with incredible customer service to assure that jobs were completed as per quote and customers specifications.

Wesley Corp. / Macedon Excavating & Paving, Macedon, NY

(Construction Contractor)

Estimator 4/2008 a 5/2012

Accountant 11/2008 a 5/2012

Responsible for providing company owneras with timely reports as well as day to day accounting functions.

a Handle all accounting functions such as Account Payable, Accounts Receivable, Billing and Cash Management for 3 companies.

a Responsible for reconciling all Cash Accounts as well as other Balance Sheet accounts.

a Work with Accounting firm for all companies to properly report yearly revenue as well as preparing tax returns.

Sutherland Global Services a Turbo Tax Technical Support, Henrietta, NY

Technical Support Representative 11/2007 - 4/2008

Responsible for providing technical support via phone for clients of Intuit software program Turbo Tax.

MSA Promotions and Marketing/Maher Sports Apparel, Victor, NY

(Supplier of Corporate and Team Apparel and Promotional Products)

Salesman 4/2007 a 11/2007

Responsible for providing marketing plans and assistance to corporate accounts. Sales of corporate imprinted apparel and team uniforms to schools and businesses.

LAWRENCE A. RHODES Page 2

585-***-**** (h) 585-***-**** (c)

National Income Life Insurance Company, Henrietta, NY

(Countryas largest supplier of life insurance benefits to unions)

Enrollment Officer 2006 - 2007

Responsible for enrolling Union Members in a benefit package that fits their needs by filling in gaps to coverage they currently have.

Champion Asphalt Sealing, Inc., Williamson, NY

($500K pavement Maintenance Company serving most of upstate New York)

General Manager 2005-2006

I was responsible for all aspects of pavement maintenance company including sales, materials, labor force, equipment, cash management and profitably. Owner sold business due to issues with a second business he owned.

a Managed and accompanied labor force to ensure that work was done in a timely, profitable and safe manner as well as meeting customeras expectations.

a Followed up all jobs with customers were satisfied.

a Handled all aspects of accounting including Accounts Payable, Accounts Receivable, Reporting, Collections and Cash management using Quickbooks Pro. Also handled payroll using Paychex.

a Using Microsoft Excel developed an equipment maintenance plan to ensure all equipment was maintained in a safe, reliable and consistent manner.

a Responsible for estimating all jobs and following-up to close sale.

Wegmans Food Markets, Rochester, NY

($4B national industry leader in food services)

Senior Gross Profit Analyst (Operations Group) 1999-2005

Maintained gross profits within assigned P&L areas (and four profit centers) throughout 65 store locations across 5 states. Identified variances and recommended financial solutions.

a Using Excel and financial results off a mainframe application (Lawson), created charts and reports to assist Department Managers with maximizing their financial results.

a Posted Month-end Journal entries and reconciled Inventory and other Asset Accounts including Pre-Paid freight for the Prepared Foods Departments.

a Scrutinized month-end reports for errors in inventory, labor distribution, gross profits and shrink

a Represented accounting as part of team to design new processes and computerized reporting systems including integrating the MICROS system that was used in the Tastings Restaurant but was not originally compliant with our systems.

a Traveled to various sites throughout the chain. Met with store managers and department personnel. Analyzed financial systems and reporting. Identified needs and made recommendations to increase competetiences and profitability.

o Reduced shrink in one store from 10% to less than 5% through identifying performance gaps and implementing processes to reduce resources.

LAWRENCE A. RHODES Page 3

585-***-**** (h) 585-***-**** (c)

Wegmans Food Markets, Rochester, NY (conat)

a Collaborated with IT, management, and operations to implement procedures and applications to improve business performance.

a Taught financial management software application to department managers. Facilitated quarterly classes and worked individually with managers as needed.

Financial Analyst (Perishables Group) 1996-1999

Insured integrity of financial reporting with regard to inventory and purchasing, created reports for store managers across 65 stores. Analyzed reports to identify profit opportunities. Worked directly with managers and personnel to understand financial impact and increase profit margins.

Floyd Frey Inc., Macedon, NY

(Asphalt Paving Contractor)

Controller/ Sales Representative 1993-1995

Restructured financial department to improve scheduling, use of equipment, and identify profitability. Implemented standard accounting procedures that resulted in increasing business performance. Estimated jobs for both large (parking lots) and small (driveways) customers. Followed-up on all jobs to ensure customer satisfaction and job profitability.

Prior additional experience includes a

a Financial Department Manager (Don Allen Agency) where I oversaw all aspects of Accounting. Accounts Payable, Accounts Receivable, and General Ledger.

a Cost Accountant (Marcellus Casket Company) where I was responsible for maintaining cost records for manufactured caskets and assisting the Vice President of Manufacturing with profitability.

a Manager of General Accounting (John M. Forrester), where I managed 5 AP/AR, IT and administrative personnel.

a Accounting Manager (RTR Transportation and National Car Rental Franchise) where I supervised 4 employees and oversaw entire Accounting Department.

EDUCATION / PROFESSIONAL DEVELOPMENT

St. John Fisher College, Rochester, NY

B.S. in Accounting

Certified Expert in Microsoft Excel

COMMUNITY INVOLVEMENT

Village Trustee (Elected); Village of Victor a 5/2003 - Present

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