High School Management

Dustin Schmeltz

Email: ********@*********.***

Address:

City: Kansas City

State: MO

Zip: 64152

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Resourceful and ambitious entry-level software developer with 5 years of experience in the business environment. After starting at an entry-level collections role, my thirst for knowledge, analytic mindset, and skill with computer systems helped to carry me up through the ranks and into a Controls Analyst position. My true passion and my strongest forte is software development, and I am currently enrolled in the CIS program at Park University. I have basic proficiency in Visual Basic and C and an adequate understanding and displayed proficiency with Java; however, I have not yet had the opportunity to utilize my skills in the workplace setting. I am seeking a position that will allow me to delve into and further expand my knowledge of software development in a business environment. I believe that my self-sufficiency and my ability to use the Java API documentation and other resources to code and debug applications is the skill that will best benefit me when I obtain a programming position.

Educational Background:

High School Dipolma from Park University, Parkville MO 1/2001 to 10/2012 (Information/Computer Science: Data Management)

High School Dipolma from Metropolitan Community College - Maple Woods, Parkville MO 1/2001 to 10/2012

High School Dipolma from DeVRY University, Parkville MO 1/2001 to 10/2012

Job History / Details:

Career Overview

Resourceful and ambitious entry-level software developer with 5 years of experience in the business environment.

After starting at an entry-level collections role, my thirst for knowledge, analytic mindset, and skill with computer systems helped to carry me up through the ranks and into a Controls Analyst position.

My true passion and my strongest forte is software development, and I am currently enrolled in the CIS program at Park University. I have basic proficiency in Visual Basic and C and an adequate understanding and displayed proficiency with Java; however, I have not yet had the opportunity to utilize my skills in the workplace setting. I am seeking a position that will allow me to delve into and further expand my knowledge of software development in a business environment. I believe that my self-sufficiency and my ability to use the Java API documentation and other resources to code and debug applications is the skill that will best benefit me when I obtain a programming position.

Qualifications

Excellent problem-solving abilities

Strong analytical skills

Process improvement with a focus on risk mitigation

Procedure analysis

Process document revision

Microsoft Sharepoint design

Document management

Web content management

Java/C/C

Issue tracking/follow-up

Strong collaborative skills

Comfortable with change

Technical Skills

Skills Experience Total Years Last Used

Computer Languages: Java, C, Visual Basic Adequate understanding and demonstration of programming skills but little on-the-job usage 7 10/2012

Microsoft Sharepoint Moderate proficiency in site design based on hands-on experience 1 10/2012

Microsoft Office Advanced proficiency 18 10/2012

Accomplishments

Citi Quality Excellence Award Recipient:

Awarded to less than ten recipients per quarter in an office of approximately 1,300 employees, this is the most prestigious award bestowed upon non-officer employees.

Received for my key role in defining and implementing a new outbound collection strategy within the department.

Procedure Analysis and Process Document Revision:

Have revised several bankruptcy processing documents to increase probability of correctly matching a bankruptcy case filed to an actual client's account.

Identified, escalated, and corrected a process gap where agents were not properly instructed to pend an account for next-day follow-up processing where a need for follow-up was present for adequate coding of the account.

Both of these updates have significantly reduced the risk of stay violations and their associated legal ramifications.

Microsoft Sharepoint Design:

Volunteered to assume the role of designing, improving, and maintaining our team's Sharepoint site.

Adept at creating custom data types and implementing multiple views against the data to filter out and sort appropriately for the information desired.

Maintained a documents folder of job aides, technical specifications, and recent updates.

Issue Tracking/Follow-Up:

Management has applauded my design for a spreadsheet that provides at-a-glance weekly summaries of identified problems and issues.

I designed and continue to evolve a ticketing system on Sharepoint for logging and tracking progress toward resolution of identified problems and issues.

Furthermore, my efforts to support and encourage the rest of my team to utilize this ticketing system have resulted in the system becoming a vital tool and reference for management to analyze the effectiveness of our team.

Strong Collaborative and Communication Skills:

Use my networking skills to identify who key players are with regards to specific divisions and business procedures.

This has helped me to both seek help with the appropriate department when necessary and to notify the correct parties when a change relevant to their job function is implemented.

Work Experience

July 2012 to Current

Citi Kansas City, MO

Recovery Operations Controls Analyst

Primarily work controls reports for credit card account Bankruptcy processing to ensure regulatory compliance and prevent reputation and monetary loss and legal ramifications

* Review control reporting to offer valuein efficiency, determining root cause and providing resolutions while adhering to laws and regulations

* Seek to understand root cause and provide solutions; excellent written and verbal communication skills; highly reliable with good time management and prioritization skills

March 2009 to July 2012

Citi Kansas City, MO

Recovery Collections Associate

Upon my move to Recovery Collections, I was still in a dollars collected-based performance environment but gained exposure to a vast array of new systems, processes, and different levels of the organization. The knowledge I gained and initiative I took to take on responsibilities in excess of what was expected of me truly prepared me for my move into the Controls Analyst position.

January 2007 to March 2009

Citi Kansas City, MO

Outbound Front-End Commercial Collections

Introduction to credit cards and the collections environment, making outbound calls to businesses who were past due on their accounts.

Education and Training

2014 Park University Parkville, MO

Bachelor of Science Information/Computer Science: Data Management

2011 Metropolitan Community College - Maple Woods Kansas City, MO

Associate of Arts General Studies

DeVRY University Kansas City, MO

Bachelor of Science Computer Information Systems

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