Customer Service Technician

Raul Jaquez

Email: abo26b@r.postjobfree.com

Address:

City: El Paso

State: TX

Zip: 79936

Country: USA

Phone: 915-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Information Technology Technical Support Representative and Technician with experience in resolving customer service issues in academic, governmental, and private settings.

Educational Background:

High School Dipolma from New Mexico State University, Las Cruces NM 1/2001 to 12/2010 (Information and Communication Technology)

High School Dipolma from El Paso Community College, Las Cruces NM 1/2001 to 10/2012

Job History / Details:

Summary

Information Technology Technical Support Representative and Technician with experience in resolving customer service issues in academic, governmental, and private settings.

Highlights

Fast learner

Skilled multi-tasker

High proficiency in troubleshooting

Well versed in telephone etiquette

Knowledgeable in the use of MS Office software

Skilled in PC hardware maintenance/repair

Skilled in the use of TCP/IP networking hardware and software

Skilled in the use of audio/visual equipment

Basic proficiency in website creation

Accomplishments

Helped in communicating with end users to determine problems using regular non-technical language with a friendly demeanor

Successfully resolved technical issues brought up by end users in institutional settings and on the field through troubleshooting skills.

Assisted with the operation of and deployed necessary computer, networking, and audio visual technologies.

Helped train end users on proper use of various equipment from printers, personal computers, various audio/visual hardware.

Organized with supervisors in order to manage systems to minimize downtime, document incidents, and increase the organization's productivity.

Experience

April 2012 to Current

Field Solutions Minnetonka, MN

Field Technician

Summary of work orders for Field Solutions:

Project working at William Beaumont Army Medical Center to install/replace PCs and migrate data

Project working with private company to upgrade PCs to Win 7 with the installation of RAM and data backups

UPS configuration

July 2011 to Current

Field Nation Minneapolis, MN

Field Technician

Summary of work orders for Field Nation:

Various point of sale work orders to configure and install registers, pinpads, price scanners, etc.

Various work orders involving printer installation, repair, or troubleshooting

Various work orders installing, maintaining, or troubleshooting personal computers

Various work orders installing, maintaining, or troubleshooting kiosks and associated equipment.

Various work orders involving the installation of network lines and setting up networking equipment.

October 2008 to May 2009

EPCC, Instructional Media Services El Paso, TX

Co-op Education Student

Deployed and maintained various instructional media machines and equipment, from projectors to speaker systems

Tasked with various clerical duties required for the operation of a college instructional media department, such as faxing and filing.

Provided training and support to teachers and students for the operation of instructional media equipment.

August 2002 to May 2004

Baker & McKenzie Juarez, Mexico

Computer Technician

Tasked with various clerical duties within the networking department including documentation of incidents and inventory.

Worked within the IT department in providing technical support to various users in an environment which included accounting, law, and notary public divisions.

Assisted the Network Administrator in the deployment and maintenance of workstations and server equipment.

Certifications

A

Network

Security

Education

2010 New Mexico State University Las Cruces, NM

Bachelor of Science Information and Communication Technology

Coursework: Java programming, Python programming, SQL with MySQL and MS Access, Linux scripting, Information Security, and Multimedia Concepts and further networking oriented coursework. Degree completed with 3.87 GPA

2009 El Paso Community College El Paso, TX

Associate of Applied Science Information Technology Systems - Networking

Coursework: MS Office suite, Personal Computer Hardware, Fundamentals of Networking Technologies, CCNA courses, and UNIX/Linux administration. Degree completed with 3.41 GPA

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