Customer Service Associate

Lydia's InformationLocation: WILMINGTON, NCTitle: Customer Service AssociateExperience: 3-6 yearsWork Types:

Willing to Relocate: YesWilling to Travel: Do not mind travellingCareer Level: Entry LevelWork Status: U.S. CitizenMember Since: 2011-11-24 Helpful Links

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Lydia G. Daughtry 809 Morningside Drive, Wilmington, NC 28401

910-***-**** *********@*******.***

Objective Seeking entry level position utilizing my skills in office management, production management, communication and customer service.

Experience 2010-2011 High Rise Services, Wilmington, NC 910-***-****

Elder Caregiver

Responsible for the daily care and supervision of elderly, semi-invalid female. Duties included supervision and administration of medications, transportation to and from doctors’ appointments, daily household chores and meal preparation.

2009-2010 Busy Bees, Honolulu, HI 808-***-****

Residential & Commercial Cleaning Assistant

Performed cleaning duties as requested by each individual client in a timely and proficient manner

2005-2008 Printworks, Wilmington, NC 910-***-****

Customer Service Specialist, Quality Control Supervisor

Responsible for fielding client’s needs and resolving customer complaints, provided first contact information, insured product quality and accuracy, shipped and tracked finished product to clients, responsible for timely production and delivery of product, provided back-up to production supervisor, responsible for finishing operations of product (folding, perfing, padding, etc.), opened and closed business

2004-2005 Apex Printing Company, Apex, NC 919-***-****

Customer Service Specialist, Production Manager

Responsible for first contact with client, serving client needs and resolving complaints, set up and plated clients jobs, sent plates and work orders to press department, checked work for quality and accuracy, finished and shipped clients products

1973-2003 Copycat Print Shop, Inc., Wilmington, NC 910-***-****

Pre-Press Supervisor, Design Manager, Customer Service Specialist

Started as front desk clerk greeting clients, taking orders by direct client contact, phone, fax and email. Progressed to designing brochures, business cards, letterheads, etc. using Quark Express and Freehand. Consulted with clients about design and presentation of product, followed job progress to completion insuring quality and accuracy, produced invoices and estimates, posted checks, made bank deposits, produced monthly statements, updated client list, opened and closed business.

Qualifications Excellent resource management

Skilled in organizing work load, time management, following specifications and project

follow up

Extensive experience in customer service

Adept at listening to clients needs and resolving complaints to the satisfaction of all

parties

Skilled communicator

Personable and tactful with clients and fellow employees

Wide range of technical skills

Extensive experience using various types of office equipment including copiers, folders/perfers, numbering machines, and postage machines

Well versed in Mac programs such as Quark Express, Freehand, and Photoshop. Familiar with Illustrator and Microsoft programs such as Word and Excell

Education New Hanover High School, Wilmington, NC GED 1973

Cape Fear Community College, Wilmington, NC

computer courses and medical certificate programs

References Deb Hobbs, Production Manager, Printworks, 910-***-****

Hayden Woodard, Owner/Manager, Apex Printing Co., 919-***-****

Max Kahn, Owner, Copycat Print Shop, 910-***-****

Deborah Cavenaugh, Deborah Cavenaugh Studio, 910-***-****

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