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Manager Customer Service

Location:
Clarksville, TN
Posted:
October 22, 2012

Contact this candidate

Resume:

George Branch

Email: abo24j@r.postjobfree.com

Address:

City: Clarksville

State: TN

Zip: 37042

Country: USA

Phone: 817-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished leader with over 15 years of supervisory experience in fuel operations and multiple simultaneous mission essential tasks with solid experience supporting and enhancing department functions. Able to identify operating shortfalls and implement immediate fixes while developing policy changes to provide long-term improvements. Strong ability to plan activities and initiate plans for continuous advancement. Articulate communicator, able to convey complex concepts across military and private-sector levels. Competent in developing and delivering peer training. Skilled in compiling data and disseminating information supporting company goals. Possesses knowledge of hands-on duties and administrative operations. Proficient with all aspects regarding Fuel Operations.

Educational Background:

High School Dipolma from Ashwood University 2010, Humble TX 1/2001 to 2/2010 (Business Administration Business Management 2010)

High School Dipolma from, Humble TX 1/2001 to 10/2012

Job History / Details:

Career Focus

Accomplished leader with over 15 years of supervisory experience in fuel operations and multiple simultaneous mission essential tasks with solid experience supporting and enhancing department functions. Able to identify operating shortfalls and implement immediate fixes while developing policy changes to provide long-term improvements. Strong ability to plan activities and initiate plans for continuous advancement. Articulate communicator, able to convey complex concepts across military and private-sector levels. Competent in developing and delivering peer training. Skilled in compiling data and disseminating information supporting company goals. Possesses knowledge of hands-on duties and administrative operations. Proficient with all aspects regarding Fuel Operations.

Summary of Skills

Demonstrated ability to interact effectively with senior management

Proficient in Bulk Fuel, Aircraft Refueling and Pipeline Operations

Strong verbal communication

Issue resolution

Outstanding interpersonal skills

Computer proficient

Training and development

Product Management

Account Management

Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook Express

Proven leadership abilities

Data management

Reports generation and analysis

Process implementation

Risk management processes and analysis

Extremely organized

Negotiation skills

Customer Service

Customer Needs Assessment

Quality Assurance

Experience

June 2012 to Current

DynCorp International Camp Leatherneck, Afghanistan

Fuels Manager

Selected over peers by Site Manager to be Assistant Site Manager (Services). Supervised the timely submission of United States Government mandated reports (e.g. CDRLS, Sitreps, and Dashboards). Tracked Letters of Technical Direction, and Change Orders. Assisted Site Manger with Customer Relationship Management and the institution of continuing improvement processes throughout the Site. Assisted with the development and execution of briefings and presentations as required. Assisted with the management of large numbers of skilled and semi-skilled foreign nationals. Oversaw Departments/Managers/Supervisors, providing leadership, management, guidance and support. Provided administrative direction to LOGCAP IV employees in the Area of Operations.

Serves as Fuel Manager of Fuel System Supply Point and Class III retail point.

Responsible for receiving, storing and issuing of petroleum products in accordance with U.S. Army Standards FM 10-67-1, FM 10-67, LOGCAP IV PWS, SOP, to include the on-hand management and training of personnel in the fuel department.

Monitors and maintains amount of fuel in tanks of fuel farm.

Ensures usage calculations, service times and amounts for tank fillings are maintained and forms completed properly.

Experience with Tactical Fuels Manager Defense (TFMD), an inventory management tool used to populate automated reports to meet regulatory and operational needs.

Directs the efforts of staff engaged in a variety of Bulk and Retail Fuel Operations and requirements as it relates to the needs of the client.

Responsible for site manpower and equipment including visually inspecting fuel samples and ensuring all fuel tanks are gauged for water, temperature, and fuel levels.

Performs operator level maintenance on equipment and repairs on fuel systems and assist upper level management with daily operational concerns when required.

Coordinates with the ACO, COR, and other Contractors and vendors about scheduling, coordinating, and performing maintenance, provisioning supplies, cleaning, and all aspects of the fuel support facility in a manner that does not hinder the safe and constant flow of operations.

Ensures SOP Compliance; ensures that all Government and US Army environmental regulations and SOPs are followed.

October 2011 to June 2012

DynCorp International Farah, Afghanistan

Fuels Supervisor

Recognized by DynCorp LOGCAPIV Project Manager (Jim Delony), for outstanding performance in support of the United States Army for fuel services

Provides operational oversight of refueling operations, management of manpower resources, equipment, coordinate fuel receipts, issues and Quality and Quantity Assurance.

Military Postal Clerk for DynCorp International at FOB Farah

Executes Bulk, Retail and Aircraft Refueling Operations.

Streamlined SOP Compliance, Ensures that all Government and US Army environmental regulations and SOPs are followed.

Manages resources and equipment to ensure optimal performance

Manages property book at his site, to have full visibility on all GFE equipment.

Outstanding expertise in employee relations, training and development.

Performs fuel testing on Aviation and ground fuels.

Performs offloading and uploading of fuel tanker trucks.

Knowledgeable of supervision of fuel testing and maintenance/repair of fuel handling equipment and facilities.

Possesses operational knowledge of FM 10-67-1 & 2, DA PAM 710-2-1, AR 710-2 and MIL-STD 3004B.

Comprehensive understanding of and administered applicable FAA, OSHA and military regulatory guidance in ground refueling and airfield operations safety and DOT fuel storage and distribution.

Manages minimum resources with impeccable results.

Developed a new process for employee evaluations which resulted in marked performance improvements.

June 2010 to October 2011

Kellogg, Brown and Root Tikrit, Iraq

Fuel Distribution Systems Foreman

Promoted to Fuel Distribution Systems Foreman.

Consistently ranked number one by his superiors enabled him to earn the title of Fuel

Distribution System Lead Operator.

Responsible for supervising, directing, and implementing training for operators in hot refueling practices and procedures.

Negotiated and worked closely with US Army Aviators prior to transfer of military assets ensuring seamless transition and flawless twenty-four hour all weather service.

Supervised and managed the maintenance, alteration and repair of an aviation refueling site.

Verified the continuous operation of six 20, 000 gallon collapsible fuel storage bladders and nine refuel vehicles were in complete operation and serviceable at all times.

Managed hot and cold aviation refueling operations; updated existing and wrote new safety and hazard protocols to improve operations and environmental safety.

Trained and influenced a team consisting of 30 fuels operators, 32 heavy truck drivers and one administrative specialist.

Responsible for the daily and monthly fuel reports, that went to Kellogg, Brown and Root Headquarters

November 1988 to June 2010

United States Army (Multiple Leadership Roles)

Petroleum Supply Specialist 92F (Retired - Sergeant First Class)

Exceptional supervisor that provided mentorship for over 300 subordinates.

Responsible for checking the monthly fuel report for accuracy within the Division for the Division Commander and Sergeant Major.

Conducted safety inspections of storage facilities to ensure strict Army guidelines and directives were being followed at all times.

Supervised the transportation, storage, accountability, quality, issue/receipt of bulk petroleum, petroleum based products and ammunition.

Succeeded expectations in environmental compliance for the transportation; disposal and storage of hazardous materials and hazardous waste.

Planned and executed military driver's training as well as various military tactical training exercises

Planned, arranged the receipt, transportation, issue and storage of small arms ammunition and incendiary devices for military deployment basic issue loads and military combat.

Responsible for operating and maintaining storage and distribution facilities with complex pipeline systems for petroleum, oils and lubricants.

Supervised the only Forward Area Refueling Point in The Republic of Korea which supported all aircraft in the United States Army's Inventory.

Directed and oversaw the successful delivery of over 2 million gallons of JP-8 safely without incidents.

January 2009 to May 2010

602d Aviation Battalion Pyongtaek, Korea

Petroleum Supply Specialist 92F (Platoon Sergeant)

Performed duties as Company 1SG on numerous occasions with impeccable results.

Recommended to Brigade Sergeant Major, to be a 1SG of a Fuel Company within the Brigade.

Responsible for operating and maintaining storage and distribution facilities for petroleum, oils and lubricants.

Supervised the only Forward Area Refueling Point in The Republic of Korea which supported all aircraft in the United States Army's Inventory.

Directed and oversaw the successful delivery of over 3 million gallons of JP-8 safely without incidents.

Supported the Brigade with bulk fuel assets throughout The Republic Of Korea.

Recognized by the Division Safety Office for outstanding quality customer service at the FARP on Camp Stanley.

Supervised 69 soldiers that were split into two different locations.

Substantially improved refueling safety by 40 percentage through strict adherence of safety guidelines and continuous training of soldiers.

Supervised the transportation, storage, accountability, quality, issue/receipt of bulk petroleum, petroleum based products.

September 2006 to December 2008

58th Quartermaster Company Fort Lee, Viginia

Petroleum Supply Specialist 92F (Platoon Sergeant)

Skilled and knowledgeable Bulk Fuel Platoon Sergeant that managed 72 soldiers.

Responsible for over $2 million in equipment.

Negotiated the set-up of a 25 mile stretch of pipeline in Fort Pickett, Virginia.

Formulated and implemented comprehensive strategic training to successfully meet timeline for pipeline completion.

Results-driven leader and well respected by Higher Management, Peers and Subordinates.

Supported the 49th Group with fuel assets throughout his tenure with 100 percentage customer satisfaction.

Oversaw, mentored and trained fuelers in the Battalion on proper procedures on setting up an FSSP, ROM and Jump FARPS.

Established a training program for all newcomers on safe refueling procedures that was adapted by the 49th Group.

July 2003 to August 2006

U.S. Army

Barrack Facility Manager

Directed and managed housing for over 600 permanent/transient personnel.

Government property custodian that was responsible for issuing, receiving, maintaining and disposing of excess GP items while ensuring 100 percentage accurate inventory of equipment valued at more than 1 million dollars.

Planned, implemented, and supervised facility management services including structural operating systems maintenance, repair, and improvement.

Coordinated building and maintenance activities within the division and with external departments to obtain optimal production and utilization of personnel and equipment.

Collected and analyzed data to identify needs and evaluate program/product effectiveness.

Established and maintained effective working relationships with public officials, the surrounding community as well as all levels of management and staff.

Directed and oversaw the completion of more than 2000 work requests and 42 major construction projects covering more than 8 million square feet of real property.

Education

Ashwood University 2010 Humble, TX

Bachelors Business Administration Business Management 2010,

CERTIFICATES & TRAINING: Front Line Supervisors Course, Fuel Managers Course, Fuel Operations Course, US Army's Advanced Non Commissioned Officers Course, U.S. Army Basic Non Commissioned Officers Course, U.S. Army Primary Leadership Development Course, Petroleum Vehicle Operators Course, Hazardous Material Handling, Transportation and Storage, Blue Force Tracker Operator's Training Course, Property Accountability Course, Logistical Contractor's Course



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