Customer Service High School

Cathleen E. McLafferty

Email: ********@**********.***

Address:

City: North Kansas City

State: MO

Zip: 64116

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Laboratory assistant skilled in preparing laboratory specimens for testing, getting the laboratory prepared for inspections, and resolving problems.

Educational Background:

High School Dipolma from Grandview Senior High School, Grandview MO 1/2001 to 5/1986 (General)

Job History / Details:

Professional Summary

Laboratory assistant skilled in preparing laboratory specimens for testing, getting the laboratory prepared for inspections, and resolving problems.

Skill Highlights

HIPPA compliance

CLIA & OSHA compliance

Trained in HIPPA compliance

Excellent lab practices

Sample checking

Sharp critical thinker

Complex problem solver

Manual dexterity

Professional Experience

June 2011 to Current

TMC (Hospital Hill) Kansas City, MO

Laboratory Assistant

Prepared specimens for send outs.

Developed and maintained positive customer relationships through effective communication.

Quickly responded to and resolved all customer service issues in a timely manner.

Logged samples correctly into the computer.

Processed clinical specimens for laboratory testing.

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March 2009 to May 2011

Community Blood Center Kansas City, MO

Laboratory Assistant

Processed blood donor specimens for laboratory testing.

June 1997 to November 2008

LabOne Lenexa, KS

Laboratory Auditor/Assistant

Performed various administrative duties, including data entry and document preparation.

Promptly and efficiently distributed specimens to different facilities and labs.

Prepared specimens and staining for Cytology specimens

Developed and maintained positive customer relationships through effective communication.

Quickly responded to and resolved all customer service issues in a timely manner.

Managed specimen sample handling, receiving, storage and inventory.

Education and Training

1986 Grandview Senior High School Grandview, MO

High School Diploma General

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