Human Resources Administrative Assistant

Amie Anderson

Email: *********@********.***

Address: ***** ********** **

City: Taylor

State: MI

Zip: 48180

Country: USA

Phone: 770-***-****

Skill Level: Experienced

Salary Range: 48

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

AMIE ANDERSON

23880 Kensington St * Taylor, MI 48180 (Relocating from Atlanta, GA)

3470 Caney Creek Lane * Cumming, GA 30041

*********@********.*** 770-***-**** 678-***-**** 678-***-****

SUMMARY OF QUALIFICATIONS

* Skillful and passionate Executive Administrative Assistant with (10+) ten years experience in the coordination, planning, and support of daily operational, administrative and human resources functions.

* Demonstrated capacity to provide comprehensive support for executive-level staff including

scheduling meetings, coordinating travel, and effectively managing all essential tasks.

* Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

* Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.

* High-level of self initiative as well as proven team leadership with a well organized, structured approach to managing, prioritizing and balancing multiple tasks simultaneously.

* Demonstrated capacity to provide comprehensive support while working collaboratively across multi-departments.

* Proficient in Microsoft Office, SharePoint, Microsoft Windows(R) operating system, Oracle, H.R.I.S., ADP PC/Payroll and Reporting; Notary.

PROFESSIONAL EXPERIENCE

MCKESSON PHARMACY SYSTEMS AND AUTOMATION - Alpharetta, GA August 2009 - Current

Sr. Administrative Assistant

Provide high-level administrative and operational support to SVP, Customer Operations; SVP, High

Volume Solutions; General Counsel and teams.

o Perform all administrative functions to support Executives; calendar management, travel arrangements, expense reports and reconcile bank statements, take meeting notes of leadership staff meetings and track action items.

o Manage and process a multitude of monthly reports including; scorecard for Customer Operations;sales commissions and expense breakdown by department.

o Provide support to General Counsel, often dealing with matters of a highly sensitive and confidential nature exercising the utmost discretion and confidentiality.

o Create Customer Advisories and system maintenance notifications for distribution to Customers.

o Prepare and coordinate RFP`s (Request for Proposal) for Sales (High Volume Solutions).

o Edit technical documents and post to internal knowledge base used by call center operations.

COX COMMUNICATIONS - Alpharetta, GA May 2008 - October 2008

Executive Assistant

Provided high-level administrative and operational support for Vice President, four Directors and

Team of 300+ employees.

o Served as the primary resource for departmental questions and projects as well as prepared o Served as liaison and worked collaboratively with project partners and customers on key initiatives, focusing on customer relation management and education.

o Facilitated all logistics and performed administrative functions for meetings, seminars, private events, group events and conferences.

o Prepared, organized and maintained documents and files of a complex or confidential nature, including tracking budget expenditures; minutes, conferences and seminars.

AT&T - Atlanta, GA April 2005 - April 2008

(CRESTPOINT SOLUTIONS SPECIAL PROJECT)

Executive Assistant/Project Coordinator June 2007 - March 2008

Brought on by Supplier of AT&T to be a Contractor and serve as liaison between customer and internal project partners on the key initiatives surrounding the highly visible -Best in Class- project belonging to AT&T.

o Directed all administrative and project support efforts. Conducted in-depth business-development research and compiled results for review by team, including status report of project which was communicated daily to the senior leadership team.

o Correlated interrelated activities across projects, making decisions and recommendations to management about schedules, prioritization, and resource allocation with input from others as needed.

o Tracked and provided status reports on action items to comply with the project reporting requirements including timesheets of contract employees

Network Buyer October 2006 - April 2007

Performed complex procurement activities for the Supply Chain organization while managing several Network infrastructure suppliers and provided support and education on the purchasing structure process.

o Responsible for ensuring that all submitted requisitions and quotes were accurate and in adherence with the terms and conditions of the contract.

Executive Assistant April 2005 - October 2006

Provided administrative and operational support to the Vice President of Supply Chain, his five Directors and their direct reports (300+ people).

o Performed administrative functions in all aspects, to include managing calendars, scheduling, meetings, appointments, rooms, equipment or other resources, answer telephone calls, take messages, and respond to questions, type letters, memos and reports from drafts, proof read documents, processed travel requests; expense reports and credit card reconciliations, coded departmental invoices and procurement orders and processed expense reports, prepared presentations, reports and other documents using MS Executive Suite, maintained, updated or created databases and/or database information, sorted and distribute mail and packages to appropriate parties, greeted and assisted visitors and arranged for escorts as necessary.

o Managed and maintained employee data in the Human Resources Information System (H.R.I.S.) for multiple states, as it pertained to vacation, sick days, workers compensation, FMLA and other questions as needed.

o Facilitated the logistics for all corporate meetings, seminars and trade shows

o Served as liaison between multiple departments ensuring seamless day-to-day operations both administratively and technically

o Conducted preliminary phone screening and initial interviews for many open HR positions as well as documented the new hire on-boarding process.

WYNDHAM VACATION OWNERSHIP - Redmond, WA October 2001 - March 2005

Executive Assistant and Operations Administrator

Provided administrative support for the Vice President of Resort Operations, five Directors and a team of 300+ people all located offsite.

o Performed administrative functions in all aspects, to include; manage calendars, schedule; meetings, appointments, rooms, equipment or other resources, handle correspondence, proof read documents, process travel requests; and expense reports, while serving as the single point of contact for all information requests.

o Worked very closely with Board of Directors on action items and concerns.

o Provided HR administrative support by performing preliminary and exit interviews as well as maintained employee records in Human Resources Information System (H.R.I.S.)

o Single point of contact for all employee questions regarding policies, procedures and human resources.

o Developed and maintained data-tracking processes in support of 73 Homeowners Associations.

SUNTERRA RESORTS - Bellevue, WA October 1999 - October 2001

Executive Assistant

Provided administrative support for the President of Sunterra Pacific, four Directors and served as the Business Analyst for Sales.

o Performed administrative functions in all aspects, to include; manage calendars, schedule; meetings, appointments, rooms, equipment or other resources.

o Managed the front desk/reception operations.

o Analyzed and produced the daily sales and marketing report for 13 sales centers

o Managed and maintained employee data in the Human Resources Information System (H.R.I.S.), across multiple states.

o Coordinated the Owners and Investors Meetings; both quarterly and annually, to include sending out materials prior to meeting, taking Minutes, noting action items and responsible for follow through/communicating outcome.

o Prepared, organized and maintained all documents and files of a complex or confidential nature, including budgets.

o Primary coordinator of corporate seminars, meetings and trade shows

AT&T WIRELESS (FORMERLY METROCALL) - KIRKLAND, WA March 1996 - October 1999

QA Analyst

o Responsible for Quality Assurance within the Call Center including monitoring, providing feedback, process management and improvement and training.

o Implemented set standards and managed adherence to key metrics to drive call center quality results

o Enhanced training materials to provide -world class customer care- thus improving the overall customer`s experience

o Integrated Messaging Call Center into Metrocall's operations structure. This included workforce planning practices

o Facilitated the due diligence for the quality monitoring system chosen for the call center: Envision telephony - which provided automated and on-demand recording software with screen capture; flexible recording and playback for agent-customer interactions

PROFESSIONAL DEVELOPMENT

Pursuing Associates Degree in Business Administration

Continuing education and various seminar courses completed in Time Management, Customer Service, Active Learning/Listening, Communication, Diversity, Organization and Human Resources.

PROFESSIONAL RECOGNITION

McKesson Pharmacy Systems and Automation: 2011 Mpower Spotlight Award

2011 Nominated for Corporate Citizenship Award (Volunteer work)

2009-2011 Regional Volunteer Coordinator for business office

AT&T Wireless: 2005 Key Contributor Award recipient, Supply Chain

Wyndham Vacation Ownership: 2002 Corporate Employee of the Year

AT&T Wireless: 1997 Circle of Excellence Award

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