Customer Service Sales

Abigail M Persaud, B.Sc.

** ****** ***, ****, ** L1T2X6

905-***-****, 647-***-**** *********@****.***

Profile

A highly motivated accounting and financial professional currently working towards a

Certified Management Accountant (CMA) designation. Possess six years experience in

supervisory roles in accounting, retail, administration and customer service. Experience in

financial analysis, preparation of financial statements and internal controls.

Key Accomplishments

Played a leadership role in implementing a computerized pricing and inventory system

that improved accuracy and checkout time at registers by 2 minutes per customer.

Provide tax advice on the interpretation of U.S. tax laws, reducing tax liabilities to small

U.S businesses.

Successfully developed and implemented internal controls that reduced employee theft.

Reduced days sales outstanding (DSO) on accounts receivables from 38 days to 25

days, realizing $10,000 monthly, by inflicting financial penalties on problematic

accounts.

Motivated and managed an ethnically diverse workforce and created a work

environment that is tolerant of cultural differences.

Technical Skills

Possess strong knowledge of Canadian GAAP and IFRS

Solid knowledge of QuickBooks, Microsoft Word, Excel, Access, PowerPoint, Outlook

Express

Managed accounts payable and receivable functions.

Well-developed interpersonal, negotiation and consultation skills to develop effective

relationships with other companies.

Strong customer service skills.

Excellent verbal and written communication skills.

Exceptional organizational and time management skills

Able to manage multiple tasks resourcefully, efficiently and independently.

Education

Pre- Professional Candidate present

Certified Management Accountant (CMA) Program

Certified Management Accountants of Ontario

Expected completion date

2014

BA (Accounting)

Slippery Rock University, Slippery Rock, Pennsylvania (completed degree in May

2009)

Pennsylvania State University, Sharon, Pennsylvania (Sept 02 - May 2003)

2

Abigail Persaud, BA

Professional Experience

Accountant/Sole Proprietor

2 P Accounting & Tax Services. Ajax, Ontario 03/01/2011- Present

Established the company financial and administrative structure

Provide personal tax consultations

Prepare personal tax returns for Canadian and U.S clients.

Develop and analyze financial statements

Prepare weekly payroll

Accountant/Sole proprietor

AMP Tax Services, Sharon Pennsylvania 08/2008 - 01/2011

Implemented budget and accounting controls and ensuring compliance with GAAP,

financial policies, directives and regulations.

Prepared and monitored general ledger entries for clients

Prepared and reviewed U.S. Tax returns for individuals and small businesses

Prepared and reviewed quarterly federal excise tax returns

Corresponded with Internal Revenue Service and Pennsylvania department of

Revenue on behalf of clients

Prepared and submitted applications for EIN or Federal Tax Identification Number for

businesses

Accounts Receivables Manager

Quality Inn and Suites. Youngstown, Ohio 09/2009- 01/2010

Managed the functions required to ensure an accurate accounts receivables system.

Maintained accounts receivable ledger.

Investigated credit standing of new customers, and arranged terms of payment.

Established and implemented collection procedures.

Prepared reports on the status of credit and collections for 28 accounts.

Verified the accuracy of charges on customer s invoices, reconciled errors, and

processed final invoices.

Provided a timely and accurate close-out of all accounts for monthly and annual

financial reporting periods.

Assistant Manager

Standard Market, Sharon, Pennsylvania 05/2007- 09/2009

Prepared weekly sales report for presentation to management.

Supervised weekly inventory of over 2000 items.

Managed accounts payable, accounts receivable, and payroll departments.

Developed and introduced internal control procedures which minimized employee

theft.

3

Abigail Persaud, BA

Manager

City Foods, Sharon, Pennsylvania 01/2005 - 05/2007

Managed vendor accounts, generating weekly on demand checks.

Managed the internal and external mail functions.

Monitored and recorded company expenses.

Managed a staff of 6; initiated and followed through the hiring as well as termination

processes.

Conducted weekly store inventory and reorder stock.

Prepared weekly payroll.

Resolved customer complaints and mediated employee disputes.

Night Auditor

Super 8 Motel, Sharon, Pennsylvania 01/2002 04/2005

Made reservations, check-in and check-out hotel guests.

Prepared night audit reports, verified cash sales and credit card sales with total daily

revenues.

Prepared housekeeping work report and assigned work load to housekeepers.

Generated monthly, yearly sales reports for management.

Front Desk Receptionist

Comfort Inn, Sharon, Pennsylvania 06/1999 08/2002

Made phone and online reservations.

Check- in and check-out guests, computed room charges and assigned rooms.

Resolved customer complaints.

Investigated guest charge backs and wrote response letters to credit card companies.

Coordinated group bookings for special functions such as weddings, reunions, and

corporate events.

References available upon request.

Contact this candidate