Manager Service

Guillermo Lopez

Email: abo230@r.postjobfree.com

Address:

City: El Paso

State: TX

Zip: 79938

Country: USA

Phone: 915-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

IT Service Delivery Manager with 5 year experience in the Healthcare Industry. Highly experienced in design and delivery of new systems and compute environments at a global level. Qualified in deployment and administration of networking, virtualization, security, collaboration and other platforms. Quality and service management using ITIL framework.

Educational Background:

High School Dipolma from UTEP, El Paso TX 1/2001 to 12/2005 (Computer Science)

High School Dipolma from UTEP, El Paso TX 1/2001 to 10/2012

Job History / Details:

Career Overview

IT Service Delivery Manager with 5 year experience in the Healthcare Industry. Highly experienced in design and delivery of new systems and compute environments at a global level. Qualified in deployment and administration of networking, virtualization, security, collaboration and other platforms. Quality and service management using ITIL framework.

Qualifications

Strong project management skills

Team building/leadership

Excellent problem-solving abilities

Strong analytical skills

Hands-on and proactive

Strong collaborative skills

Resource/capacity/scalability planning

Excellent communication skills

Software engineering

Remote access technology

UNIX environment

SQL

On-call experience

Storage Area Networks

Windows and Linux

Network/server maintenance

Network penetration testing

Splunk

Technical Skills

Skills Experience Total Years Last Used

Windows, Linux, VMWare Administration 5 Currently

Oracle DB, RAC, OAS Deployment 3 2011

CISCO Administration 3 2011

Storage Area Networks Lifecycle 4 Current

Accomplishments

Systems Administration:

SAN design for internal and external customers to increase data availability and redundancy to be able to provide 99.9 percentage uptime

Design and deployed virtual testing environment for internal customers in US and Peru to increase hardware ROI and streamline testing of software

IS/IT Processes and Framework:

Lead acquisition merging of XIMIS into Philips of IT systems and procedures

Established hardware delivery process for customers around the world to decrease quote to installation time from months to two weeks

Planned and executed office and server room relocation of 100 employees while minimizing downtime

Academic:

Publication - Evaluation of IEEE 754 floating-point arithmetic compliance across a wide range of heterogeneous computers

ITIL v3 Foundation and ITIL v3 Service Capability - Release, Control and Validation certified

Work Experience

September 2011 to Current

Philips El Paso, TX

IT Service Delivery Manager

Drive operational efficiencies and quality improvements through software/systems solutions. Manage service delivery to internal clients while promoting the continuous improvement of productivity, service quality, and customer satisfaction.

January 2008 to August 2011

Philips El Paso, TX

IT Supervisor

Lead the IT team to server internal customers and to deploy product to customer's site. Responsible for Windows domain, email services, virtual environment and network among others.

April 2007 to December 2007

Philips El Paso, TX

Systems Engineer

Responsible for Windows AD and network improvements.

November 2005 to May 2007

University of Texas at El Paso El Paso, TX

Research Assistant

Conducted graduate research in distributed computing with focus on evaluating how heterogeneous hardware platforms may affect results when using floating point operations. Also performed system administration duties for the lab.

Education and Training

2005 UTEP El Paso, TX

Bachelor of Science Computer Science

Software Engineering

UTEP,

Master of Science Computer Science

Withdrawn in good standing.

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