Customer Service Years Experience

Bettina M Hamilton

Email: ********@********-*****.***

Address:

City: Suwanee

State: GA

Zip: 30024

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Possess the job knowledge and management experience necessary in today's healthcare environment. Excellent written and oral communication skills. Proven to be an effective and dependable leader within the healthcare field. Display the ability to motivate and inspire individuals to maintain a high standard of quality and productivity. Over twenty years experience within the Patient Access department. Over six years experience at SummitRidge hospital.

Educational Background:

High School Dipolma from University of Phoenix, Phoenix AZ 1/2001 to 3/2007 (Business Management)

High School Dipolma from University of Phoenix, Phoenix AZ 1/2001 to 10/2012

High School Dipolma from CPAR, Phoenix AZ 1/2001 to 10/2012

Job History / Details:

Professional Summary

Possess the job knowledge and management experience necessary in today's healthcare environment. Excellent written and oral communication skills. Proven to be an effective and dependable leader within the healthcare field. Display the ability to motivate and inspire individuals to maintain a high standard of quality and productivity. Over twenty years experience within the Patient Access department. Over six years experience at SummitRidge hospital.

Education and Training

2011 CHAM,

2007 University of Phoenix,

Bachelor of Science Business Management

1995 CPAR,

Skill Highlights

Accomplished leader

Supervisory experience

Patience and self-discipline

Accountability

Personnel management

Conflict resolution

Independent judgment and decision making

Promotes positive behavior

Budgeting proficiency

Talented interviewer

Quality improvement competency

Skilled multi-tasker

Customer-focused

Focused on customer satisfaction

Effective problem solver

Skilled trainer

Critical thinking proficiency

Exceptional interpersonal communication

Microsoft Outlook, Word and Excel

RQI

Rev Runner

Professional Experience

January 2006 to Current

Patient Access Manager - Gwinnett Medical Center Duluth, GA

Gwinnett Medical Center and Gwinnett Medical Center Duluth Instilled Senior Financial Counselor into the Duluth hospital.

Raised collection up to $1,833,071.08 for FY12 Managed associates' schedules and payroll Developed better customer service plan for the department.

Member of the Duluth Leadership team.

Educated associates in various programs, including AM.

Brought about a 99.3 percentage quality rating for clean claims.

Managed 50 associates, ED, Inpt and Outpt.

Developed good relationships with the clinical managers.

Changed associate schedules to accommodate patient flow.

February 1991 to Current

Gwinnett Medical Center Lawrenceville, GA

August 2004 to January 2006

Patient Access Supervisor - Gwinnett Medical Center Lawrenceville, GA

Worked diligently to stay within the constraints of budget by managing the schedule and unproductive time.

Updated associate files and attendance records.

Worked to make Surgical Interview move successful.

Conducted all annual reviews on time.

Quality scores improved from 96.15 percentage to 98.73 percentage within six months.

Initiated collections and offering prompt pay in department.

Took over panel interview hiring process for Patient Access.

Increased customer service and teamwork within the department.

Increased morale in the department by providing accountability and fairness to all associates.

March 2000 to August 2004

Patient Access Supervisor - SummitRidge Hospital Lawrenceville, GA

Maintained high quality scores of at least 98 percentage .

Increased collections by 25 percentage .

Conducted all annual reviews on time.

Worked closely with other departments to create and update procedures and policies.

Provided monthly management reports.

December 1994 to March 2000

GMC and SummitRidge Hospital Lawrenceville, GA

Patient Access Financial Counselor

Achieved high levels of collections.

Interviewed and obtained financial statements from patients.

Set up payment arrangements.

Assisted patients in receiving indigent aid.

March 1991 to December 1994

Gwinnett Medical Center Lawrenceville, GA

Patient Access Analyst, Insurance Interviewer, Specialist and Cashier

Patient Access Cashier Patient registration with a high degree of accuracy.

Insurance verification.

Collected patient payments.

Monitored quality within Patient Access.

Updated insurance and employer masters.

Collected money.

Posted ledgers.

Posted write offs to indigent and charity plans.

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