Customer Service Manager
Resume:
John Erdman
Email: ********@********-*****.***
Address:
City: Victor
State: NY
Zip: 14564
Country: USA
Phone: 585-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Independent software support specialist with over ten years experience implementing custom ERP systems. Typical services include installation, process documentation, training/support and custom report writing. Client facings at all levels of the Organization.
Educational Background:
High School Dipolma from Victor Central High, Victor NY 1/2001 to 6/1976 (Regents)
Job History / Details:
Career Overview
Independent software support specialist with over ten years experience implementing custom ERP systems. Typical services include installation, process documentation, training/support and custom report writing. Client facings at all levels of the Organization.
Qualifications
Structured query language (SQL)
Excellent problem-solving abilities
Hands-on and proactive
Computer applications
Strong analytical skills
Comfortable with change
Technical Skills
Skills Experience Total Years Last Used
Crystal Reports Expert 10 Current
MS Project Expert 10 Current
MS SQL Sever 2008 Intermediate 2 2012
Report Builder Novice 1 2012
Epicor Intermediate 1 2011
Sugar CRM Intermediate 2 2010
Quickbooks Novice 2 2011
Work Experience
January 2002 to Current
High Street Consulting
Consultant
Implementation, configuration, documentation, training and support of an Oracle based manufacturing ERP system.
Custom Crystal Reports writing, SQL queries/scripting and dashboarding.
Best practices consulting.
Interface with C Level, Directors and Supervisors in Finance, Materials Management and Production.
March 2012 to July 2012
Catholic Family Center Rochester, NY
Report Writer/SQL Analyst
SQL scripting including custom views and stored procedures.
Custom Crystal Reports writing to support Medicaid/Medicare billings and HR.
Interfaced with Finance and HR departments at the Director Level.
Researched and introduced third party Report Viewer that greatly enhanced Reporting capabilities.
July 2011 to November 2011
Surmotech Victor, NY
Report Writer
Crafted custom Crystal Reports for small circuit board manufacturer
January 1985 to January 2002
Dealer Sales Agency Victor, NY
Account Manager
Sales and Customer Service manager for building materials rep in Upstate NY.
Highly Customer Service oriented philosophy.
Managed a territory that generated $ 1,000,000 in sales revenue.
Education and Training
Rochester Institute of Technology,
1 year towards BS Computer Science Computer Science
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