Customer Service Manager
Resume:
NOVOLIA WRIGHT
Email: ********@**********.***
Address:
City: Melbourne
State: FL
Zip: 32901
Country: USA
Phone: 321-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
To obtain a position in which I can utilize my professional skills, that will enable me to contribute my Professional experience in an established organization.
Educational Background:
High School Dipolma from Palm BayHigh, Palm Bay FL 1/2001 to 6/1980 (General Education)
Job History / Details:
Professional Summary
To obtain a position in which I can utilize my professional skills, that will enable me to contribute my Professional experience in an established organization.
Skill Highlights
Typing, 10-key calculator, answering telephone, Records maintenance
Patient referrals
Familiar with commercial and private insurance carriers
CPT and HCPCS coding
Insurance and collections procedures
Understands insurance benefits
HIPAA compliance
Strong planning skills
Excellent problem solver
Strong work ethic
Resourceful and reliable
Leadership skills
Strong attention to detail
Deadline-driven
Multi-tasking
Good written communication
Customer service
Flexible
Office support (phones, faxing, filing)
Excellent verbal communication
Knowledge of HMOs, Medicare and Medi-Cal
Billing and collection procedures
Records management
Medical Manager Software
Professional Experience
May 2010 to January 2012
Brevard Eye Center Palm Bay, Florida
Medical Receptionist
Check-in and check out Patients,, answer telephone, Identified and resolved patient billing and payment issues.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Prepared patient charts accurately and neatly for the clinic.
post daily charges,, information, Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
Work close with Ophthalmologist., Optometrist.
Scheduled patient appointments.
Completed registration quickly and cordially for all new patients.
Confirmed patient information, collected copays
January 2004 to January 2008
Omni Health Care Palm Bay, Florida
Medical Team Lead, Receptionist
Assist office manager in daily operational duties, answer telephone, make and cancel appointment, post daily charges, collect payment, post insurance information, problem solving, training, work, in family practice, cardiology, children neurology.
Melbourne Internal medicine.
January 2002 to January 2004
Melbourne Internal Medicine Melbourne, Florida
Medical Collections, Insurance Clerk
Collections on outstanding insurance and patients balances, post payments, answer telephone, filing, and data entry. Located and monitored overdue accounts. Recorded information about financial status of Customers and status of collection efforts. Arranged for debt repayment or established repayment schedules based on customer's financial status. Transmitted claims for repayment.
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