Customer Service Sales
Resume:
TERRANCE L GRAY
Email: ********@**************.***
Address:
City: INDIANAPOLIS
State: IN
Zip: 46201
Country: USA
Phone: 317-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Seeking upward mobile position with a forward thinking company interested in my uniquely rounded talents, skills and communication abilities. I am a great problem solver, have over 20 years customer service experience and abilities, great time management planner, and a enthusiastic team player. I work very well by myself or in a team environment. Results-driven Customer Services Representative with proven ability to establish rapport with clients.
Educational Background:
High School Dipolma from ITT Technical School, Indianapolis IN 1/2001 to 9/1985 (Electronics Technology)
Job History / Details:
Career Overview
Seeking upward mobile position with a forward thinking company interested in my uniquely rounded talents, skills and communication abilities. I am a great problem solver, have over 20 years customer service experience and abilities, great time management planner, and a enthusiastic team player. I work very well by myself or in a team environment. Results-driven Customer Services Representative with proven ability to establish rapport with clients.
Core Strengths
Large cash/check deposits
Markdown/promotional procedures
Store maintenance
Inventory control
Invoice processing
Telecommunication skills
Adaptability
Conflict resolution
Accomplishments
Customer Assistance
Worked with company systems such as Oracle operating system, WORD, EXCEL, and MS Office, and diligently completed all assigned tasks, working overtime as needed.
Excellent verbal and communication skills.
Type 45 wpm.
Safety team lead.
Member of employee relations committee.
Crossed trained in CPR.
Work Experience
October 1999 to June 2012
Big Lots Indianapolis, IN
Furniture Sales Manager Customer Service
Assist customers with pricing inquires and sales.
Run and assist training on the MARS system.
Assist with merchandising and recovering various departments in the store.
Distribute and organize merchandise to all departments.
Assist other store locations when needed.
Manage furniture inventory.
Customer service.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Assisted customers in person and via telephone.
September 2008 to December 2008
ACS Indianapolis, IN
Assist Anthem, Blue Cross, and their customers with current Medicad / Medicare plan changes.
Data entry.
In line as back-up receptionist.
Provide basic plan information such as effective dates, coverage, and cost as requested.
Computed accurate sales prices for purchase transactions.
05/2000 to 12/2007
JDSU Indianapolis, IN
Customer Service
Issued repair or upgrade tickets for digital and signal level meters.
Received incoming calls and emails from customers and outside sales representatives for new orders, pricings, services, upgrades and status on previously placed orders, in a call center environment.
Worked with outside sales representatives to increase sales, customer satisfaction issues and and order expedites.
Offer basic technical support to customers.
Assist in the training of new team mates to the computer and phone systems.
Basic filing and clerical work.
Back-up receptionist.
August 1993 to October 1999
Charles Schwab and Company Fishers, IN
Associate Broker
Quote stocks, mutual funds, money market rates and market activity, in a call center environment.
Provide current events for private and publicly traded company and different market systems.
Placed limited orders to assist stock brokers in a speedier turn around to our customers.
Give account balances, dividend information, and account stock position upon request.
Assist customers with using the first on line trading system, Telebroker.
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
Computed accurate sales prices for purchase transactions.
Educational Background
09/1985 ITT Technical School Indianapolis, IN
Electronics Technology Completed the Electronics Technology 2 year program. Honors Certificate for outstanding customer service
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