Manager Technical Support

Rich Adams

+1-916-***-**** *****@*******.*** PGP http://wblinks.com

Location

San Francisco, California, USA.

Objective

To solve interesting programming problems in areas such as high availability/critical

systems, large dataset processing, interface design, web development and

networking/internet technologies.

Skills

Languages:

Expert

Java

C++

PHP

(X)HTML 4/5

CSS 2/3

SQL

*nix CLI

XML

Shell Scripting (Bash)

JavaScript (incl AJAX/jQuery)

Experienced

Python

Perl

Pascal (Delphi)

ASP

JSP

Tools:

Primarily a Linux (Ubuntu/Debian) user, but also experienced with Windows.

Experienced with various version control technologies; Git, SVN, CVS and Mercurial.

Expert with MySQL, Oracle and memcached; administration and query optimisation.

Well versed in web application security, W3C web standards, accessibility (WAI, colour

blindness, screen readers), mobile websites and cross-browser compatibility.

Good understanding of server operations and system architectures.Experience

Sr. Systems EngineerGravity Mobile / Gracenote, Inc. / Sony USAOctober 2010 - Present

San Francisco, CA, USA

Responsible for monitoring and troubleshooting all Gravity server applications and

systems.

Provide 24/7/365 on-call support for Gravity server infrastructure and applications.

Primarily focussed on operations; administering backend server/database systems to ensure

security and stability/uptime, MySQL maintenance (incl. replication), creating and

configuring application VM instances, and maintenance of load balancer setup.

Wrote Bash scripts and Java applications to fully automate server deployment and

monitoring.

Wrote and maintain extensive documentation on the entire system and application

architecture.

Wrote a variety Nagios plugins for monitoring/notifications and built a NOC display for

Nagios.

Performed a security review of Gravity systems/applications to ensure compliance with

Gracenote Information Security directives and policies.

Built the Gravity Mobile website (incl. mobile version) from designs provided by the

design team.

Data centre experience; performed various hardware upgrades, racked and cabled a new

server, and cabled fibre to all existing Gravity Mobile servers.

Amazon web services (AWS) experience; launched and configured several applications on

EC2, utilizing S3 to store assets. Planned the migration of a large application from

Gravity's infrastructure - Involved re-designing the architecture to utilise EC2, RDS,

SQS, IAM, S3, CloudFront and ElastiCache, to be highly-available, fault tolerant and

scalable.

Software Development EngineerAmadeus Services Ltd.

September 2007 - September 2010

Heathrow Airport, UK

Senior C++ developer on the Baggage Team for Airline IT - Departure Control Systems.

Responsible for design and development of a new baggage sortation messaging framework.

Heavily involved in airline cut-overs, ranging from small/domestic to large/international

airlines.

Constructed a variety of internal monitoring and investigative tools using Java & PHP, in

my spare time.

Maintained other internal tools written in Perl, Python and Ruby.

Attended airline face-to-face meetings as the Amadeus baggage expert.

Primary and secondary production on-call as needed, resolving production issues in real-

time.

Acting Unit Manager of the Baggage Team during Unit Manager's absence, and for a 12 week

transition period between managers in late 2009.

Support Administrator (Volunteer)

LiveJournal Inc.

June 2006 - January 2009

Worked Remotely

Provided technical support for a website with over 2 million active global users.

Oversaw all volunteers in the Style Systems category - approved answers and evaluated

progress - and reported in to paid staff.

Developed a Firefox add-on to increase the efficiency of responding to support requests.

Beta-tested new website features, reported bugs, and provided feedback.

Web DeveloperNutratech Ltd.

December 2005 - September 2007

York, UK

Designed and developed new features for the Nutracheck website, and converted existing

content to valid semantic code using W3C standards.

Wrote various back-end areas of the website using Java/JSP on Tomcat.

Custom built the front-end of an open source forum to use on the website, now used by

several other related websites.

Guest AssistantVUE CinemasAugust 2005 - December 2005

York, UK

Web Developer, Chief Projectionist, Producer & Editor (Volunteer)

York Student Cinema

January 2004 - April 2007

York, UK

Volunteer for over 3 years in various roles.

Produced and edited the termly publication "Exposure!", a bound 32-page colour magazine

containing reviews for upcoming films.

Held several technical roles such as Chief Projectionist and Chief Technician.

Freelance Web DeveloperSelf-EmployedJuly 2003 - November 2007

York and London, UK

Designed and developed several small - medium websites for a variety of clients over a 4

year period using both (X)HTML/CSS and PHP/MySQL.

Primarily worked with the LAMP stack of software.

Specialised in cross-browser compatibility and writing W3C standards compliant code.

Web Developer and Technical SupportAdams Russell Ltd.

June 2002 - April 2009

Worked Remotely

Designed and implemented the website and provided ongoing technical support.

Developed a client database application using Delphi and Microsoft Access.

Upgraded and added further developments to their in-house financial planning software.

Provided technical guidance and assistance in upgrading computer systems.

Data Entry ClerkTotal Home EntertainmentJune 2002 - August 2003, April 2004 - May 2004,

July 2004 - August 2004

Chesterton, UK

Sales Assistant

Superdrug Stores Plc.

June 2001 - September 2002

Newcastle-Under-Lyme, UK

Work Experience (Technical Support & Graphic Design)

Newcastle-Under-Lyme County Council

January 2001

Newcastle-Under-Lyme, UK

Education

Master of Engineering (Hons) in Computer Systems and Software Engineering

University of York, England (2003 - 2007)

Interests

Networks and Distributed Systems, Evolutionary Algorithms, Constraint Programming, and

Principles of Unconventional Programming.

Group Project (A grade)

Internal Submarine Vessel Communication System (Set by Thales Underwater Systems)

Designed and implemented the user interface for our solution in C++.

Created and maintained the Subversion repository used by my team.

Gave a presentation to Thales Underwater Systems regarding the UI design decisions.

Masters Project (A grade)

"Music Recommendation using Collaborative Filtering with Similarity Fusion" Download

Report

Developed a recommendation engine combining the two main forms of collaborative

filtering.

Created server-side of project in PHP to collect and store listening information from

users.

Built a Java GUI to display recommendations and visualise why they had been made.

Users were able to adjust the data in real-time to produce new recommendations.

Interests

My main hobbies revolve around my love of films, music, photography, climbing, travelling

and ice hockey.

In my free time I like to play piano and enjoy reading comedy from such authors as

Douglas Adams, Terry Pratchett and Neil Gaiman. I regularly read articles on particle

physics and astronomy as I have a strong interest in scientific reading. I am also

currently learning Cantonese ( a1?a, e-* ), attending a few evening classes and working in

my own time using online materials and text books.

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c2002-2012 Rich Adams . HTML5 . CSS3 . WCA-508

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