Manager High School

Jacqueline B. Melendez

E-mail: ********@********.***.***

Objective

To achieve a position within the company

that will help me continue to learn and grow.

Education

January 2012 - Present, Northern Illinois University

May 2011, Waubonsee Community College - Associates in Science

May 2006, East Aurora High School

Awards

Waubonsee Community College Scholarship

Business Scholarship won in Business competition

April 2006

Work Experience

May 2011 - PresentAssociated Bank Corp

Responsible for ensuring our customers receive fast, friendly service and that common

courtesies are extended to every customer. Directs the day to day operational activities

of the teller area, directly supervises tellers to ensure each customer s experience is

positive and memorable, trains staff on operational issues, is knowledgeable of policies

and procedures, makes judgment decisions and coaches for referrals. The Senior Teller, in

coordination with the Branch Manager is responsible for the operational integrity of the

retail office. Also, may be called on to oversee the office in the Bank Manager's absence,

where there isn t an Assistant Manager. My goal was to simplify the customer experience

and deliver outstanding service to every customer, every time.

February 2008- May 2011 - Teller

Dupage Credit Union

Teller Associate, process same transactions daily (dep/withdrawals), interact with

members at a constant rate, continuously improve member satisfaction, Achieve monthly

sales goals. Attend and direct weekly sales meetings.

January 2005 - Teller

PLS Financial

Cash checks, money order, counted safe and armored, license plates, notary and more

Volunteer Work

Salvation Army Bell Ringer

References

Elsa Cepeda, Rehab Coordinator, State of Illinois, 312-***-****

Sarah Bonebrake, Business Teacher, East Aurora High School, 630-***-****

Languages

Fluent in Spanish

Computer Skills

Microsoft Word, Excel, Power Point, Publisher, Type 35 WPM

Contact this candidate