Customer Service Manager

michelle paredes

Email: ********@******.***

Address:

City: Chino

State: CA

Zip: 91710

Country: USA

Phone: 909-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly proactive manager with 11 years of experience in team leadership in the restaurant and customer service Manager with experience leading a multi-million dollar restaurant . Driven to raise the bar for quick serve restaurants and all aspects of guest relations. Background includes sales, management and front and back-of-the-house operations. Dedicated Store Manager of operations demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.Dependable Store Manager Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills. Bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Educational Background:

High School Dipolma from Bishop Amat High School, La Puente CA 1/2001 to 6/1990 (business management)

Job History / Details:

Executive Summary

Highly proactive manager with 11 years of experience in team leadership in the restaurant and customer service Manager with experience leading a multi-million dollar restaurant . Driven to raise the bar for quick serve restaurants and all aspects of guest relations. Background includes sales, management and front and back-of-the-house operations. Dedicated Store Manager of operations demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.Dependable Store Manager Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.

Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.

Bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Core Qualifications

Service-oriented

Supervisory skills

Staff scheduling

Food service background

Proven cost-control expert

Stable work history

Employee recruitment expertise

Hiring and training

Business operations expertise

Proficiency in inventory and ordering

Excellent multi-tasker

Reliable, punctual and committed to customer service

Opening and closing procedures

Ability to work on weekends and holidays

Works well as part of a team

Professional Experience

June 1989 to October 2012

In-N-Out Burger fullerton, ca

Store Manager

Carefully interviewed, selected, trained and supervised staff.

Correctly managed large amounts of cash and calculated inventory and ordered appropriate supplies.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Actively participated in ongoing customer service programs to build sales and rapport in the community.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Developed, implemented and managed business plans to promote profitable food and beverage sales.

Conducted timely performance evaluations for all front of house staff.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Created fun team building activities to engage staff in up-selling to meet revenue targets.

Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Education

1990 Bishop Amat High School La Puente, Ca

High School Diploma

Business Management classes, Coursework in Marketing, Accounting and Cost Control, attended Dale Carnegie training all through In-N-Out Burger

Affiliations

I have won numerous awards with In-N-Out Burger, continued yearly accident free awards, won the 100 percentage award in '06, '07 and '08 which is exceeding goals in burger sales, fry sales and controlling labor. Won an award for 20 years of service, continue to get my name on a burgers up award, up over $40,000 in profit this year and turned my store into a million burger store, even being up previous years in sales despite the decline in economy.

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