Sales Project Management

Darlene Dionne

Email: *********@********.***

Address: *** ********

City: Montgomery

State: IL

Zip: 60538

Country: USA

Phone: 630-***-****

Skill Level: Experienced

Salary Range: 40

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Darlene Dionne

Qualifications Summary

Special Skills - Proofreading, event coordination, project management, specialized reports, advocacy, public speaking, training

Computer Skills - Word, Excel, Outlook, PowerPoint, Publisher, (2003, 2007, 2010) LMS, specialized software pertinent to specific industries. Transcription from dictation.

DARLENE DIONNEaaaS SKILLS

aa My career history has been a progression of administrative experience, although recent experience for several years has been as an administrative contractor due to the economy.

aa Usually type 55-60 wpm

aa Most of my jobs include multi-tasking and problem-solving skills. As a result, Iaaave developed multi-faceted skills in many departments including Public Relations, Proofreading, Sales, Marketing, Event Coordination, Travel Arrangements, Time Management and Project Management, among others.

aa I anticipate the needs of executive staff including travel changes, meeting facilitation, and preparation of handouts for meetings.

aa I speak and write clearly. I created, edited, prepared and presentations on self-development for several years and other professional presentations. Member of Toastmasters International

aa As an executive assistant, acting decisively is mandatory, and asking for assistance when needed is expected. Iaaave often been in situations that required an immediate decision and the executive was out of town. Confidentiality, trust and loyalty are three other traits I possess that are of extreme importance in an executive role like this administrative assistant job.

aa I consider myself to be self-confident, knowledgeable and professional

aa I have a high school diploma and continue my education with college-level classes for computer skills. I am a proficient to advanced user in MS Word, Excel, PowerPoint, Outlook and Publisher, some familiarity with Access

aa I have often worked with executive staff, customers and vendors.

aa I am experienced in coordination of meetings including brainstorming, agenda, invitations, meeting facilitation, site logistics including contract negotiation, catering, travel logistics, electronic needs, handouts, and follow-up details. I have managed seminars, trade shows, community events and recognition programs for up to 200 people.

aa My entire career has been one of administrative support with progressive development of more skills

aa I maintain multiple calendars including individual executive calendars, project deadlines and corporate calendars.

aa I coordinated travel arrangements including a map to and from airport to hotel and special trip details.

aa I managed expense reports using numerous software programs.

aa I offered customer assistance by phone, email, correspondence and in person as required.

aa Preparing and responding to correspondence in a timely manner is extremely important; maintaining a filing system is crucial. These are considered part my routine assistance standards.

aa I have years of experience with PowerPoint slides and Excel spreadsheets

aa Drafting correspondence is an administrative duty that is routine for me and allows President and Executive Staff to attend to other matters without worrying about the details of correspondence. This includes keeping track of subscriptions and credit card deadlines.

Accomplishments - Dedicated, detail-oriented Assistant with multi-faceted experience as part of executive support team to coordinate, plan and support administrative tasks. Improved process of customer mailing with mail merge and saved about 18 hours of work in the process. Improved process of workflow to save time, work more efficiently and meet deadlines ahead of schedule. Advocate for students with disabilities, developed disaster/rescue plan. Perfect attendance at most jobs. Spelling and grammar specialist, time management skills and meeting facilitation skills are other skills I proudly possess.

aa Accounts payable, purchase orders, reconcile accounts with vendors, data entry & coding to expense accounts

aa Department financials aaa travel expenses, budget reconciliation, sales reports and presentations

aa Marketing aaa brochures, ads, website content editing, direct mail, inventory, questionnaire and feedback

aa Meeting coordination aaa travel, lodging, catering, transportation, handouts, audio-visual, entertainment & logistics for trade shows, meetings, and events including logistics of multi-room seminars

aa Meeting facilitation aaa schedule meetings & conference calls, prepare handouts, agenda, & transcribe minutes

aa Project management aaa plan, organize, manage deadlines, new product launch, and schedule vendor meetings

aa Proofreading aaa punctuation, editing, grammar, spelling, consistency, accuracy & formatting

aa Special reports aaa create and present reports, spreadsheets, graphs, and PowerPoint presentations

aa Time management aaa maintain multiple calendars, create timelines for projects, prioritize workload

aa Training aaa created and presented adult education classes for more than 10 years

Darlene Dionne continued Page 2

Professional Experience

Menlo Worldwide Logistics, Aurora, IL (contractor with Randstad) Logistics Database Contractor

2011 aaa 2012 (DOWNSIZING)

aa Secure carriers (trucks) for national account orders

aa Monitor email and create daily reports for several accounts

aa Use 3 computer programs to enter transportation logistics for invoicing process utilizing data entry skills

aa Create mail merge projects that saved 18 hours of labor in mail merge project

aa Trouble shoot issues with data entry to regularly meet short deadlines

Exelon, Inc. Warrenville, IL (contractor with CRS Managed Services) Communications Assistant

2010 aaa 2011 (CONTRACT ENDED)

aa Planned meetings and events logistics for on-site, off-site, and out-of-state events

aa Updated website content and Sharepoint

aa Created Excel spreadsheets, reports, and PowerPoint presentations

aa Managed expense reports, travel arrangements, calendar maintenance, multiple project deadlines

aa Accounts payable

aa Project management

Navistar, Inc., Warrenville, IL (contractor with Populus Group) Senior Administrative Assistant

2009 aaa 2010 (CONTRACT ENDED)

aa Coordinated & facilitated inter-departmental & vendor meetings for new merchandising program launch

aa Planned meetings, teleconferences and events

aa Created Excel spreadsheets, reports, and PowerPoint presentations

aa Managed expense reports, travel arrangements and calendar maintenance, passport/visa preparation

aa Accounts payable

aa Project management

Eby-Brown, Naperville, IL Sales Administrative Assistant 2008-2009

aa Managed multiple project deadlines

aa Created semi-annual advanced Excel reports combining data from 3 different computer programs

aa Designed planograms for convenience stores and gas stations using specialized software

aa Project management

Expert Optics, Inc., Shorewood, IL Sales & Marketing Coordinator 2007

aa Coordinated special projects and assisted in administration of unexpected new business

aa Hired to manage regional conference utilizing 12 seminar rooms at one hotel

aa Presented the conference results and report to management along with future recommendations

aa Assisted Director of Sales department including reports, sales promotions, inventory, and meeting facilitation

aa Accounts payable

aa Project management

Serpe, Dizonno, Lynch & Associates, LLP, Lisle, IL Legal Assistant 2006-2007

aa Managed a 30-step process associated with bankruptcy filings for between 50-100 clients

aa Improved detailed process for bankruptcy filing, resulted in timely filing of pertinent documents and reduction in missed court dates

aa Responsible for customer service and direct contact with prospective customers and new clients

aa Project management

Kendall County Special Education Cooperative KCSEC Individual Aide 1996-2006

aa Individual aide for students with cerebral palsy, retinosa pigmentosa, muscular dystrophy

aa Developed fire/tornado/disaster evacuation plan for students and participated in disaster drill with community and student

aa Coordinated assistance needs for individual students to allow them access with wheelchairs in various school situations and field trips

aa Took detailed notes for students and assisted with homework requirements and tutoring

aa Taught non-disabled students how to transport disabled students to school and social activities

aa Project management

Various Locations Adult Education Instructor/Presenter/Speaker 2nd income 10 years at one location

aa Created and presented self-improvement classes for motivation, time management, and positive attitude

Darlene Dionne continued page 3

aa Created and presented training classes for computer software and meeting facilitation to co-workers

aa Marketed classes to high schools, churches and businesses

aa Meeting facilitation and project management skills

aa Assisted students to write scholarship essays and proofread these essays. Several students earned scholarships

aa Miscellaneous tutoring for Red Cross childrenaaas 1st Aid, elementary education

SKILLS RESUME

ADMINISTRATIVE ASSISTANCE

aa Accounts payable, purchase orders, reconcile accounts with vendors, data entry & coding to expense accounts

aa Background in sales, marketing and legal

aa Business letters, routine correspondence, proposals and quotes, RFP & Scope of Services Preparation, agendas

aa Calendar management, budget tracking, purchasing, expense and credit card reconciliation

aa Create customized forms and letters, expense reports, evaluation questionnaires, certificates

aa Data Entry for Transportation Logistics

aa Event planning (see category below)

aa Excel Spreadsheets, PowerPoint presentations, specialized software

aa Executive assistant

aa Inventory Control, office supplies, sales and gift premium programs, printed media and shipping

aa Mail merge projects

aa Secure carriers for truckload orders for national account located out of state

aa Transcription from dictation and hard copy

aa Travel, lodging & transportation arrangements, passport and visa preparation

aa Virtual assistant, HR aaa interview, training and orientation, organize filing system

ADVERTISING & MARKETING

aa Coordinate meetings, website content editing, handouts, and logistics for new product launch

aa Coordinate sales premium program (including inventory) and quarterly customer contest program

aa Coordinate advertising programs with radio, magazine and newspaper ads

aa Develop brochures, pamphlets and catalogs, and newsletters and manage inventory

aa Manage direct mail process

aa Prepare sales proposals, manage database, and create reports

aa Track sales records of various products and create analysis reports, questionnaires and evaluations

aa Prepare and distribute press releases

EVENT PLANNING

aa Catering, meal specifications, special meal requests

aa Facilitation, agenda, on-site liaison, handouts, giveaways, evaluations, feedback and follow-up

aa Lodging, including room block management, attrition control, rooming lists, contract review

aa Meeting room logistics, technical needs, speaker requests, audio visual, coordinate speakers

aa Meeting, seminar, conference, speakers, corporate events and recognition

aa Off-site entertainment

aa Purchase requisitions, credit applications, contract management

aa Registration, name badges

aa Trade show logistics aaa electrical, phone, contract, carpeting, furniture, ship display, handouts

aa Travel arrangements, ground transportation

MANAGEMENT AND LEADERSHIP

aa Facilitate staff meetings, meeting agenda and minutes, committee meetings, and group discussions

aa Create and process sales reports, expense reports and manage calendars

aa Coordinate travel arrangements including visa and passports, transportation and lodging

aa Inventory Control, office supplies, sales and gift premium programs, printed media and shipping supplies

aa Dispatch technicians, coordinate subcontractors, manage shipping process, rent large equipment

OFFICE MANAGEMENT

aa Create and maintain office files, including special files for tax purposes per client or vendor

aa Create and process purchase orders

aa Create and update job description and work processes/procedures to capture details of positions in the event of long-term

absence, vacation or illness. May be used as a aaAdisaster planaa if necessary.

aa Manage expense reports and monthly billing reconciliation

aa Mail letters, packages and maintain postage machine; accept deliveries

aa Manage small branch office, small retail store, small legal office, including inventory control and vendor contracts

Darlene Dionne continued Page 4

aa Order supplies and maintain office equipment

aa Troubleshoot maintenance issues with outside vendors if necessary

PROJECT COORDINATOR

aa Coordinate meeting logistics, trade shows, special events and inventory control

aa Coordinate new product launch, brochure publication including off-site printing details

aa Develop disaster plan utilizing staff for fire, emergency and tornado for disabled students

aa Dispatch technicians and rent large equipment for installation projects

aa Format and edit layout of manual, pricelist, and brochure

aa Human Resources -- hiring, training and orientation of employees

aa Individual aide & advocate for students with disabilities

aa Manage small branch office, small retail store, small legal office, including inventory control

PROJECT MANAGEMENT

aa Coordinate multi-step processes and deadlines for specialized projects and reports

aa Coordinate special events

Annual sales force training/meetings Trade show

Company golf outing Recognition events

Training programs and classes Local parade

Grand opening of a savings and loan Girl Scout activities

New product launch Relocation of office

aa Create process & procedures manuals

aa Dispatch technicians, coordinate subcontractors, manage shipping process

aa Organize office filing systems and computer files for department accessibility

PROOFREADING and TRANSCRIPTION

aa Proofreading

aa Editing

aa Grammar

aa Spelling

aa Consistency

aa Accuracy

aa Formatting

aa Proofread catalogs, brochures, pricelists, technical information, website information, reports and correspondence

aa Transcribe letters and reports using dictation, phone and written reports

PUBLIC RELATIONS, CUSTOMER RELATIONS

aa Coordinate personal appearances of several popular athletes at bank grand opening

aa Coordinate logistics for golf outing, parade, school fundraiser, Girl Scout badge, sales & marketing promotions

aa Create, market, negotiate rates, and trainer/presenter of self-development classes

aa Marketing and sales presentations for Tupperware Home Products

aa Prepare and distribute press releases

aa Customer relations in these environments

Sales Marketing Service-oriented Trade Show

Personnel Manufacturing Legal Regional Seminar

Education Retail Telephony Association

TRAINING/ PUBLIC SPEAKING

Training skills include active team participation as a trainer and trainee, 1-on-1 training and seminar presentation.

Seminars and training programs developed for work-related projects and personal self-development classes I taught.

Some of the programs I developed and presented include:

Power Point Instruction New Employee Training Customer Relations Time Management

Goal Setting Motivation Leadership Training Positive Attitude

Divorce Survival First Aid for Children

COMPUTER SKILLS

MS Word MS Outlook Sharepoint LMS, TMS

MS Excel MS Publisher Passport Proprietary software

MS PowerPoint Concur SAP

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