Customer Service Sales

Cesar Torres

Email: ********@****************.***

Address:

City: waterbury

State: CT

Zip: 06705

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Reliable Customer Service Representative with proven track record in demanding sales and account management environments. work as a general manager over 7 years for wendys.

Educational Background:

High School Dipolma from cheshire high school, Waterbury CT 1/2001 to 6/2005 (bussiness)

Job History / Details:

Career Overview

Reliable Customer Service Representative with proven track record in demanding sales and account management environments. work as a general manager over 7 years for wendys.

Core Strengths

Top sales performer

fast worker and like to learned different job skills

Adaptability

Telecommunication skills

Invoice processing

Inventory control

Store maintenance

Markdown/promotional procedures

Active listening skills

Quick learner

Customer service Proficient in cash management

Active listening skills

Problem solver

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Product Sales

Cross-sold services at a rate of 30 percentage, upgrading customers to different plans and product packages.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

June 2005 to 10/18/2012 12:00:00 AM

wendwater wendys waterbury, ct

General Manager

Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Conducted weekly walkthroughs with the General Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Educational Background

2005 cheshire high school waterbury, ct

High School Diploma bussiness

Minor in BusinessCoursework in Business, Marketing and Communications

Continuing education in bussiness

Contact this candidate