Years Experience Technical Support
Resume:
Marvin T Pettigrew
Email: ********@****-****.***
Address:
City: Trenton
State: NJ
Zip: 08618
Country: USA
Phone: 609-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Objective:To seek out new and exciting opportunities in the InformationTechnology Environment.Communications, Networks, companies that would offer growth and inspire excellence and education. Self-motivated Technical Support Representative with 5 years experience in a professional and fast past environment, detail-oriented network support with 5 years experience. Motivated to drive projects from start to finish, independently and with a team. years experience. Willing and able to learn new systems and adapt with changing corporate environments.
Educational Background:
High School Dipolma from Fresno State University/ Mercer County Community, Trenton NJ 1/2001 to 8/2012 (Global Economics)
Job History / Details:
Summary
Objective:To seek out new and exciting opportunities in the InformationTechnology Environment.Communications, Networks, companies that would offer growth and inspire excellence and education. Self-motivated Technical Support Representative with 5 years experience in a professional and fast past environment, detail-oriented network support with 5 years experience. Motivated to drive projects from start to finish, independently and with a team. years experience. Willing and able to learn new systems and adapt with changing corporate environments.
Highlights
Troubleshooting proficiency
Exceptional telephone etiquette
Skilled at mediation
Fast learner
Skilled multi-tasker
Knowledgeable in Mac systems
Skilled in HTML, HTTP and IP
Adobe and Adobe Flash proficiency
Expert in disaster recovery
Proficient in Norton Antivirus software
Skilled in TCP/IP and WAN
Advanced word processing
Complex problem solver
Website/portal monitoring
Knowledge of web technologies, protocols and tools
Local remoter systems support
Proficiency in TCP/IP protocols
Web/Print media
Information security
Remote access technology
UNIX environment
Excellent communication skills
Solid knowledge of HTML, Java Script, DHTML
Enterprise technologies
Technical help desk experience
Knowledge of programming languages
Experience in various operating systems
Presentations
Strong problem solving/troubleshooting skills
Accomplishments
System Integration
Aligned office departments and increased inter-department communication and data sharing.
Problem Resolution
Responsible for support and development of company disaster recovery plan.
Served as advocate for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
Security Solutions
Managed client network security through installation of firewalls and VPN's.
Print Graphic Support
Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.
System Integration
Aligned office departments and increased inter-department communication and data sharing.
Process Improvement
Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.
Performance Management
Successfully deployed complex end-to-end business intelligence solutions that delivered business value to functional organizations.
Facilitated effective working relationships between client, partners and project teams throughout project lifecycles.
Ensured customer satisfaction by providing online technical support.Problem Resolution
Responsible for support and development of company disaster recovery plan.
Served as advocate for end-users, performing tests and problem analysis for server, desktop and IT infrastructure work.
Experience
10/18/2012 12:00:00 AM
United States Navy
Help Desk Support
The Client Technology Technician configures and installs IS users' desktops and laptops.
Installation and roll-out of new software packages, upgrades and new desktop hardware and applications.
Maintains desktop software and hardware to maintain operating PCS.
Supports mobile workforce.
Provides Tier Streamlined acquisition of reporting requirements/specifications to disseminate across multiple business lines and IT support teams.2 support to IS users for basic software and hardware end-user computer and desktop-based LAN systems.
All Microsoft software packages.
Hardware: Dell, Hewitt Packer, IBM, Gateway, and Compaq Computers, MAC computers; printers form all makes and models, Fax machines, Laptops, Hubs, Network Boxes, Switchboards, replacing motherboards, Hard Drives, Network Adapters and all other peripheral equipment.
Four years of Services ( Honorable Discharge, Top Secret Clearance).
Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.Administered in-house and telecommuters phone system, network, Internet, e-mail and web site connectivity.Coordinated and managed multiple vendors to create and ship completed print jobs to Fortune 1000 clients under strict deadline restrictions.Consistently met deadlines and requirements for all production work orders.Created file sharing system to increase client artwork sharing and distributing efficiency among departments.Ensured customer satisfaction by providing online technical support.Served as operating system expert, providing technical support for entire organization.Practiced network asset management by maintaining network component inventory, related documentation and technical specifications.Advocated for end-users to perform testing and problem analysis for server, desktop, and IT infrastructure work.
July 2002 to November 2011
PROFESSIONAL HIGHTLIGHTS Saint Francis Hospital Trenton, New Jersey
Repair computers hardware problems; analyst equipment failures, responds emergency calls of system malfunctions, emails accounts blocked accounts.
Able to investigate problems using the monitor on the HEAT System that keeps us up to date on future problems and upgrades.
Research and solve issues users have when applications fail to run or network fails to connect.
Add programs and application for new upcoming mobile PCs.
Able to setup wireless connections printers, PCs, mobile devices.
Setup work stations for departments.
Install applications, programs, fix web-sites issues.
Troubleshooting disconnected networks resources and reestablishes connections on the servers.
Special Projects: Disaster Recovering Team, BETA Testing at SunGard.
Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
Education
2013 Fresno State University/ Mercer County Community Westwindor, New Jersey
Associate of Science Global Economics
Minor in []
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