Customer Service Manager

Denise Stevens-Bautista

Email: ********@*********.***

Address:

City: VENTURA

State: CA

Zip: 93001

Country: USA

Phone: 805-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable Barista with cashiering and customer service background. Trained in proper food and drink preparation, as well as safe food handling procedures. Focused food server,successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hour.

Educational Background:

High School Dipolma from Gateway, Camarillo CA 1/2001 to 9/1989 (general)

Job History / Details:

Summary

Dependable Barista with cashiering and customer service background. Trained in proper food and drink preparation, as well as safe food handling procedures.

Focused food server,successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hour.

Highlights

Exceptional customer service

Cash handling

Thrives under pressure

Customer-focused

Restaurant experience

Kitchen productivity

Flexible schedule availability

Supply management capability

Open Table experience

Great Latte Art knowledge

Reliable, punctual and committed to customer service

Sandwich preparation experience

Well groomed

Service-oriented

Opening and closing procedures

Able to handle and resolve problems

Experience with handling cash

Experience

April 2011 to December 2012

Claires Ventura, CA

third key manager

Greeted customers in a timely fashion while quickly determining their needs.

Engaged with customers in a sincere and friendly manner.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Built relationships with customers to increase likelihood of repeat business.

June 2008 to February 2011

Juice and Java Ventura, Ca

Barista/food server manager

Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.

Maintained a consistent, regular attendance record.

Accurately recorded sales, made correct change and prepared charge slips for guests.

Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.

Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.

Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.

March 2005 to January 2008

Sandwich Factory Ventura, CA

food server

Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customersGreeted guests and sat them at tables or in waiting areasPlaced food servings on plates and trays according to orders or instructionsPlanned and prepared food for parties, holiday meals, luncheons, special functions, and other social eventsPrepared and served hot and cold beveragesPrepared a variety of foods according to customers' orders or supervisors' instructions

Education

89 Gateway Camerillo, CA

High School Diploma

Graduated with honors my junior year with 5.0 grade average

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