Project Data Entry

A HM ED A BBA S

*** ********* *****. ******** **** ON, L4S 2G7 Phone: +1-(647)466- 6660 ********@*****.***

PROFILE:

More than 8 years experience in IT Management, IT Project Management, Systems Administration,

Network Administration, Systems Engineering, Technical Support and Desktop Support

Managing systems and employees with excellent analytical, organizational and planning skills

A combination of IT, Management and Business background

Leadership, independence and creative solutions to problems

Flexible in adapting new ideas and concepts

Fast learner, self-motivated, ability to lead and team player with great communication skills

Cope very well with pressure, stress, tight deadlines in a complex and constantly evolving environment

Training skills, leadership skills, communication skills and computer systems skills

Member of High Tech organization such as Microsoft, CompTIA, ACS, etc...

SYSTEMS MANAGED:

Software:-

Windows Servers 2003/2008/2008R2, Windows 95/98/ME/2000/XP/Vista/7, Active Directory, Domain

Controller, TCP/IP, DNS, DHCP, SMTP, POP3, FTP, IIS, IE, Safari, Chrome, VPN, Remote Desktop Services,

Microsoft Office Suite 2003/2007/2010 (Word, Excel, Power Point, Access, Publisher, OneNote), Microsoft Visio,

Microsoft Project, WSUS 3.0, ISA 2004/2006, TMG 2010, Microsoft Exchange 2003/2007/2010, Microsoft

Dynamics (CRM, GP), Microsoft Office SharePoint Server (MOSS), Microsoft Lync Server (Microsoft Office

Communications Server), Microsoft Security Essentials, Microsoft Virtua l PC, Windows PowerShell, Microsoft SQL

Server, Symantec Endpoint Protection, Symantec Backup Exec, Cisco Configuration Assistant, Other Network

Tools, Oracle ERP (Manage, Finance), BlackBerry Enterprise Server.

Hardware:-

HP Workstations/Servers/Switches/Printers/Scanners/Backup Autoloader/Wireless, Dell Workstations, IBM

Workstations, Cisco/Switches/Firewalls (PIX, ASA)/Accessories, Linksys, Palo Alto Firewall, Time Attendance

Machines, CCTV, BlackBerry Handhelds, iPhone 4 Handsets, DVD Players, VCR Players, Motorola Tetra Handsets,

Microphones, Audio Sound Mixing, Sony Projectors, Sharp Photocopiers, Canon Photocopiers, OKI Printers,

Crestron V-Panel, SAN, KVM Switches/Monitors, Liebert UPS, LG DVD/CD Duplicator, Nortel Norstar

PBX/Handsets, Internet MPLS.

PROFESSIONAL EXPERIENCE:

1.

Qatar Orphan Foundation (Dhreima) Doha, Qatar

IT Manager\Network Administrator Oct 2009 Mar 2011

Managing, installing, deploying, implementing, integrating, upgrading, monitoring, creating, organizing, connecting,

supporting, testing, troubleshooting and maintaining software, hardware and networks including (operating systems,

applications, server room with more than 10 servers, 80+ workstations, 60 offices, laptops, projectors, printers, copiers, faxes,

scanners, network backbone active components and theatre with a capacity of 60 people with all of its sound and media

equipments).

Managing number of projects with a budget between 10,000$ - 500,000$ such as (Infrastructure project, training project,

applications projects, etc).

Leading and creating teams, collaborating with other departments and working together in so many projects as a Project

Manager and as a Member.

Providing Strategy Planning including cur rent planning/evaluation and also future planning, recommendations, and

development in term of the future plan of the foundation.

Providing Presentations and Consulting to Board Members, Decision Makers, Executives and Managers about (Strategy

Planning, systems developments and requirements, new projects, projects updates, problems/solutions and new products).

Preparing RFP, RFQ, Legal Tendering documents and forms.

Interview prospective employees and make recommendations and hiring decisions.

Attending meetings with Managers and Board Members to discuses budget and requirements.

Reporting to Managers and Board Members about systems requirements, costs and timelines.

Providing training by creating a training lab to both employees and orphans for (ICDL, Prese ntation skills, applications, etc).

Working with Business Analysts, Consultants, IT Managers, Project Managers, Developers, Sales Engineers from Ministries and

Companies to maintain relationships, making sure IT Department being up to date with latest tech nologies that help in

developing our work and improve the performance.

Providing problem solving skills to troubleshoot and solve both technical problems and employees conflicts.

Creating policies and procedures such as new users orientations, security policy, IT Department supplies, desktop support

techniques, network documentation, disaster recovery/backup plan and system performance and recommend improvements

plan.

Managing and coordinating with hotel s technical staff to deliver training courses, worksh ops and meetings for the orphans,

foundation and the media.

Managing meetings with press, celebrities, visits of royal people to the foundation.

Maintain good relationships with companies and vendors support contacts.

Performed additional duties and tasks as assigned by management.

2.

Qatar Foundation for Child and Woman Protection Doha, Qatar

System Engineer Jan 2006 Sep 2009

Managing, installing, deploying, implementing, integrating, upgrading, monitoring, creating, organizing, connecting,

supporting, testing, troubleshooting and maintaining software, hardware and networks including (operating systems,

applications, server room with more than 16 servers, 60+ workstations, 2 buildings with more th an 50 offices, laptops,

projectors, printers, copiers, faxes, scanners, network backbone active components and theatre with a capacity of 60 people

with all of its sound and media equipments).

Performing and coordinating effective installation and performance of advanced operating system hardware and software on

servers in both lab environment and domain environment.

Installing new software releases, system upgrading, evaluating and installing patches and resolve software and hardware

related problems.

Supporting and maintaining end user requirements, including troubleshooting, account maintenance and training to both

employees and victims of abuse.

Helping as a member in developing an IT strategy plan to meet the requirements of the foundation.

Developing and implementing network disaster recovery plan/backup, and providing evaluations for both hardware and

software, providing technical analysis and implement systems to meet the foundation IT strategy goals.

Planning and performing appropriate IT procedures and policies, network documentation, support documentation, inventory

assessment, and other procedures related to IT.

Maintain, monitor, analyze system components and make recommendations regarding systems security, network monitor and

general development.

Creating policies and procedures such as new users orientations, security policy, desktop support techniques, network

documentation, system performance and recommend improvements plan.

Managing number of projects with a budget between 10,000$ - 300,000$ such as (Infrastructure project, training project,

applications projects, Internet Protection projects for schools was provided to 10,000 students).

Working with Business Analysts, Consultants, IT Managers, Project Managers, Developers, Sales Engineers from Ministries and

Companies to maintain relationships, making sure IT Department being up to date with latest technologies that help in

developing our work and improve the performance.

Managing and coordinating with hotel s technical staff to deliver trainin g courses, workshops and meetings for the victims of

abuse, foundation and the media.

Providing Presentations and Consulting to Board Members, Decision Makers, Executives and Managers about (Systems

developments and requirements, new projects, projects updates, problems/solutions and new products).

Leading and creating teams, collaborating with other departments and working together in so many projects as a Project

Manager and as a Member.

Managing meetings with press, celebrities, visits of royal people to the foundation.

Maintain good relationships with companies and vendors support contacts.

Performed additional duties and tasks as assigned by management.

3.

Al-Handal General Trading Co. (Al-Thuraya Group) Dubai, UAE

System Engineer\Desktop Support Jan 2005 Jan 2006

Managing, installing, deploying, implementing, integrating, upgrading, monitoring, creating, organizing, connecting,

supporting, testing, troubleshooting and maintaining software, h ardware and networks including (operating systems,

applications, servers, 30+ workstations in three different locations, laptops, projectors, printers, copiers, faxes, scanners and

network backbone active components).

Maintaining good relationships with companies and vendors support contacts.

Ensuring workstations are connected to file/email/proxy servers, printers, finance systems and conferencing systems.

Assessing functional needs to determine specifications for purchases and ordering IT Department suppl ies.

Maintaining phone systems and call conferences.

Deploying new laptops and workstations and maintain its health.

Performing additional duties and tasks as assigned by management.

4.

Gulf Research Center Dubai, UAE

Data Entry Administrator Jan 2005 Feb 2006

Managing all data entry team. This includes planning and assigning work to each employee.

Interview prospective data entry employees and make recommendations and hiring decisions.

Formulating training methods and handle training of new hires. This includes teaching new employees proper data entry

procedures, orienting them in GRC policies, and integrating them smoothly into the operations.

Developing new work methods and procedures to make data entry as efficient and productive as possible.

Monitor performance of all employees, evaluating personnel performance, ensuring quality and accuracy of all data entry work

by reviewing all data processed by the team, and implementing checking mechanisms a nd quality controls.

Supervises day-to-day operations of all data entry work, shifting schedules of staff and task assignments.

5.

Santos Transport Dubai, UAE

Systems Administrator Sep 2002 Sep 2004

Managing, installing, deploying, implementing, integrating, upgrading, monitoring, creating, organizing, connecting,

supporting, testing, troubleshooting and maintaining software, hardware and networks including (operating systems,

applications, servers, 10+ workstations in two different locations, laptops, projectors, printers, copiers, faxes, scanners and

network backbone active components).

Maintaining good relationships with companies and vendors support contacts.

Ensuring workstations are connected to file/email/proxy servers, printers, finance systems and conferencing systems.

Assessing functional needs to determine specifications for purchases and ordering IT Department supplies.

Maintaining phone systems and call conferences.

Deploying new laptops and workstations and maintain its health.

Performing additional duties and tasks as assigned by management.

EDUCATION:

American Public University Systems, Charleston, WV

BS in Information Technology Management, 2009

PROFESSIONAL ASSOCIATION:

Microsoft Certification Member (Microsoft ID # 3168441)

The Computing Technology Industry Association (CompTIA) (CompTIA ID # COMP001002014783)

Microsoft TechNet (Microsoft TechNet Club ID # ITPRO04814)

Australian Computer Society (ACS ID # 3120302)

QUALIFICATIONS:

A- CERTIFICATIONS:

MCSE, 2003 (Microsoft Certified Systems Engineer)

MCSA 2003 (Microsoft Certified Systems Administrator)

MCP (Microsoft Certified Professional)

A+ (CompTIA)

N+ (CompTIA)

CP (Australian Computer Society Certified Professional)

IELTS (International English Language Testing System - General & Academic)

B- CERTIFICATES OF ACHIEVEMENT

MOS (Microsoft Office Specialist)

CCNA (Cisco Certified Network Associate)

BlackBerry App World (TELUS)

BlackBerry Software Comparison (TELUS)

BlackBerry6 Operating System (TELUS)

Introducing iPhone4 (TELUS)

iPhone in Business - Basics (TELUS)

iPhone in Business - Security (TELUS)

iPhone in Business Integration (TELUS)

iPhone in Buisness Applications (TELUS)

Upgrade to ISA 2006 : CWLibrary

Computer Facilitated Crimes Against Children

Other Certificates and Awards...

PROJECTS MANAGED:

Building IT infrastructures for QFCWP and QOF projects.

Internet Possible Risks Campaign project for schools.

Operations and Services workflow systems projects.

Shifting from Buildings project.

Women Abuse workshops project.

Training ICDL for Employees and Orphans project.

Building and Installing Networking for different companies and organizations, and other projects

LANGUAGES:

English and Arabic

HOBBIES:

Travelling, swimming and watching movies...

Future Goals:

Next goal is my Master Degree and Currently working on my PMP Certification

Microsoft ID # 3168441 CompTIA ID # COMP001002014783 Microsoft TechNet Club ID # ITPRO04814 ACS ID # 3120302

Able to Relocate & Travel Extensively Available for Full-Time & Contract Assignments

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