Project Manager Management

Menlo Park Associates LLC

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Process Improvement

Project Manager

Rick combines knowledge and experience of project management and process improvement to

help many clients.

Menlo Park Associates, LLC

618 Fifth Street

Ann Arbor, Michigan 48103

734/662-7752 Office & Fax

888/828-8107 Toll free

email: rick (at)

menloparkassociates.com

Thank you for visiting my website.

c 2001-2012

Menlo Park Associates, LLC

Recent News: Rick introduced his new Strategic Risk Management presentation at the 2012

Michigan Oracle User Summit in Detroit. See and download it using this link:

Strategic Risk Management

Richard L. Bollinger, MSE, PMP, Six Sigma Green Belt

PROCESS IMPROVEMENT MANAGEMENT CONSULTANT

Experienced helping many DoD and commercial organizations define and develop new and

updated standard processes to reach business goals including CMMI Maturity Levels.

Permitted organization to get CMMI Level 3 assessment by developing metrics plan tied

to stated corporate goals.

Helped medical device company get its European CE Mark and implement Standard Operating

Procedures for ISO compliance.

PROJECT MANAGER CONSULTANT

Veteran of global and high-profile projects leading team members and stakeholders on

multiple continents with major language, time zone and cultural challenges.

Skilled managing internal, outsourced and offshore IT projects using Earned Value

analysis and other metrics.

Created and managed high-performing teams that accomplished amazing results in high-

profile projects. In some cases exceeding expectations and/or having to survive adverse

events and conditions.

CORE COMPETENCIES

High-performance team creation in high-profile, challenging, and uncertain

circumstances

Successful consulting in complex or distressed engagements and key situations

Process literacy and ability to get real work done while following standard procedures

Risk management, problem avoidance and problem solving

PROFESSIONAL EXPERIENCE

Menlo Park Associates, LLC -- Principal Consultant -- May 2001 to present

CURRENT Engagement:

Senior Consultant for SEI Partner. Consulting for organizations to

implement project management practices and processes and support PMO efforts. Mentoring,

consulting, training, and assisting their efforts with clients in systems and process

improvement.

Enabled successful CMMI Level 3 SCAMPI by acting as shadow program manager inside DoD

industry client running new process development project that produced necessary artifacts.

Performed SPC control charting for commercial client on their application software

defects that revealed problems with upstream requirements process and project

interactions.

Project Manager at General Motors for global project involving electronic document

retention.

Successfully built and managed high profile project with worldwide stakeholders from

many departments and locations (Australia and China) to save GM $10M annually in

litigation costs.

Helped GM PMO pilot and successfully deploy new SDP-21 processes.

Member of Software Engineering Process Group at Affiliated Computer Services, Inc.

Provided key support for company to reach CMMI Maturity Level 3 in successful SCAMPI.

Helped director establish Project Management Organization.

Permitted organization to get CMMI Level 3 assessment by developing SEPG metrics plan

with Statistical Process Control measures designed using GQM method tied to stated

corporate goals.

Managed high-profile GM worldwide paychecks project with local and offshore team

members in Russia using comprehensive project documentation for better language

comprehension.

21 CFR Part 11 Process Assessor for Pfizer Research. Audited on-site all manner of

computer systems in the USA and Canada for CFR Part 11 compliance and wrote reports in

preparation of remediation for FDA review.

Developed tool that automated much of the data entry and report generation.

Project Manager at The Cognet Group. Managed many projects developing and enhancing

client and server software using ASP, XSL, XML, Java, and other recent technologies.

Mentored efforts to mature company practices in software development.

Salvaged successful project from a beginning troubled with technical and personnel

problems by giving project proper definition, iterative development, issues tracking, and

stability.

International Business Machines (Telelogic Corporation) -- Principal Consultant --

January 2000 to May 2001

Consulted and instructed clients in the use of the System Architect CASE tool for

business modeling, data modeling, analysis and design of information systems.

Rescued engagement in distress by taking over as Lead Consultant. Redefined

deliverables and restructured the requirements gathering sessions to make them effective.

Beat aggressive target deadline for transportation industry client project to create

requirements for new e Business system. Collected business needs and rules into repository

using UML and CASE tool and generated target documents using automated tools.

Aastrom Biosciences, Inc. -- Software Quality Project Engineer -- June 1997 to October

1999

Managed development to deliver million dollar software product for a medical device that

integrated patient and treatment data and monitored medical devices over a real time

network. Supervised contracts with ISO vendors using software metrics for estimating and

tracking progress. Reviewed and implemented SEI-CMM level 3 SOP's. Created Software

Development Plans, Test plans, Configuration Management and Quality Assurance plans.

Recovered software development project by adding in-house resources to outsource

vendors to accelerate development, testing, acceptance and implementation.

Circumvented problem with requirements by creating graphic representation of product

navigation that revealed dead-ends, loops, and island dialogs that could never be

implemented.

Resource Solutions Group -- Project Manager -- February 1996 to May 1997

Created successful retrospective validation project from scratch. Hired, trained, and

managed high-performance team to validate computer systems. Team produced deliverables for

testing and documentation of preclinical systems responsible for statistical analyses of

data used in submissions to the FDA.

Interim review by FDA auditor elicited comment: "It seems like you know what you are

doing!"

Computer Associates (Sterling Software) -- Senior Consultant -- October 1993 to December

1995

Consulted and instructed clients in the use of the ADW CASE tool for business modeling,

data modeling, analysis and design of information systems.

Saved project from fatal glitch in technology. Initiated detection of very subtle

problem early and was able to diagnose and reproduce the error. Utilized relationship

cultivated with other vendors to gain access to internal information that provided the

solution.

Comprehensive Data Processing -- Senior Consultant -- September 1992 to October 1993

Consultant to major Michigan automotive firm for the enhancement of parts purchasing,

inventory and distribution system.

Analysts International Corp. -- Project Manager, Consultant -- January 1986 to August

1992

Project manager at Blue Cross, Blue Shield of Michigan. Created high-performance team to

do development and maintenance of claims processing systems.

Developed and initiated use of combined time sheet and work status reporting system

that was eventually adopted by client.

Project manager at General Motors for IT project to develop new truck parts inspection

and release system.

Rescued extremely hard deadline (vehicle model release) IT project from failure by

foiling sabotage, implementing risk management measures, and foreseeing and avoiding many

problems..

Formed high-performance team of developers that delivered new system on budget and that

beat model year deadline.

Lead Technical Consultant to AAA of Michigan for the design, development and conversion

to a new membership system.

Formed high-performance team that produced conversion system much sooner than needed

and with more functionality than expected.

Saved major application conversion from failing by initiating, designing and

implementing fault tolerant software design that permitted restarts after crashes from

data errors.

Reduced conversion target data base loading times over 90% by inventing and

implementing tailored SORT algorithm.

Prevented major system rewrite by gathering testing performance statistics and

estimating overnight production run times that revealed bad systems designs.

COMMUNITY SERVICE

American Red Cross First Aid Supervisor, past Disaster Team Leader and member of

Emergency Services Committee. Past President of Elementary School Parent-Teacher

Organization. Boy Scout Leader and Committee Chair.

CMMr, CMMIr and Capability Maturity Modelr are registered in the U.S. Patent and

Trademark Office by Carnegie Mellon University.

SCAMPI is a service mark of Carnegie Mellon University.

Project Management Professionalr (PMP) and PMIr are registered trademarks of the Project

Management Institute.

Six Sigmar is a registered trademark of Motorola Inc.

Send mail to abo1us@r.postjobfree.com with questions or comments about this web

site.

Copyright c 2001 to 2012 Menlo Park Associates LLC

September 10, 2012

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