Customer Service Manager

Raymond Fitzgibbons

Email: *********@********.***

Address: *** ***** **.#***

City: Lawrence

State: MA

Zip: 01840

Country: USA

Phone: 978-***-****

Skill Level: Management

Salary Range: 60

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Ray Fitzgibbons

270 Canal Street, #208 . Lawrence, MA 01840

978-***-**** . *********@********.***

SUMMARY OF QUALIFICATIONS

Comprehensive Operations, Logistics & Warehouse Management Experience Including:

. Staff Training, Development & Motivation . High Volume Production

. Identifying & Solving Operational Problems . Meeting Critical Deadlines

. Shipping Requirements / Documentation . Warehouse Operations / Set-Up

. Inventory Control / Materials Requirements Planning . Facilities & Safety Audits

. Vehicle Scheduling & Maintenance . Improving Order Processing / Customer Service

. Tracking Deliveries & Shortages . Incoming Materials Quality Control

. Supporting All Distribution & Production Personnel . Order Fulfillment / Planning Deliveries

. Logistics / Ensuring On-Time Delivery & Customer Satisfaction . Payroll Administration / Generating Reports

PROFESSIONAL EXPERIENCE

United Stationers Supply Company, Inc., Woburn, MA 2008-2012

Third Shift Operations Manager

* Manage the entire nightly flowrack put-away process encompassing resources and manpower allocation, supervising bulk processes and rectifying inventory counts.

* Directly supervise, train, evaluate and motivate associates responsible for the on-time distribution of products.

* Track, calculate and post all employee productivity numbers.

E.L. Harvey & Sons, Westboro, MA 2007-2008

Trucking Coordinator

* Complete management of a 45 truck fleet including supervising drivers and warehouse staff, correct operation of the GPS system, tactical logistics planning as well as dispatch, order tracking and fulfillment and staff evaluations.

* Recommended and implemented improvements with respect to operations, minimizing customer complaints, driver productivity and meeting critical deadlines.

Shred-It. Woburn, MA 2005-2007

Operations Manager

* Directly supervised the night bailing crew to ensure proper cleaning and routing maintenance of 15 service vehicles.

* Key point of contact and liaison between customers to ensure accurate, on-time order fulfillment and satisfaction.

* Evaluated the performance of all drivers and warehouse staff to make the corrections necessary to strive for continuous improvement in all areas including operations, maintenance and customer service.

PFPC Global Fund Services, Inc. 1993-2005

Third Shift Operations Manager 2000-2005

* Oversaw all aspects of the nightly production cycle on a daily basis with a proven track record of coordinating multiple production runs simultaneously that consistently meet deadline and budget goals.

* Directly supervise a team of eight print operators utilizing management by objectives (MBO) techniques to motivate them to give their best performance

* Perform periodic performance evaluations and write recommendations for wage increases and promotions

* Hire, orient and train all new employees

* Developed an extensive operating knowledge of OCE printers.

Third Shift Supervisor / Laser Print Operator 1997-2000

* Directly supervised a team of five laser print operators ensuring that all tools and materials were on hand to complete production runs to consistently meet all critical deadlines.

* Allocated manpower and materials as well as scheduled and prioritized print production projects.

Laser Print Operator 1995-1997

Supervisor of Quality Control/Production Control 1994-1995

Client Services Representative 1993-1994

EDUCATION

Bachelor of Science - Business Administration 1990

Fitchburg State College, Fitchburg, MA

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