Customer Service Sales

Elisa Ross

Email: *********@********.***

Address: *** ******* *****

City: Aurora

State: IL

Zip: 60504

Country: USA

Phone: 630-***-****

Skill Level: Experienced

Salary Range: 40

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ELISA MELINDA ROSS

304 Jonquil Court

Aurora, IL 60504

Cellular: 630-***-****

*********@********.***

Personal Statement

Highly motivated, articulate and personable business professional, with resilient work ethics, exceptional problem-solving, communication and

multi-tasking skills. Works well on a team or independently and thrives in an environment requiring challenge and versatility. Seeking position as

Customer Service, Account Manager, Admissions Advisor where I can excel and develop while giving my best to the employer.

Education

Associates of Arts in Business Administration

Olivet Nazarene University, Bourbonnais, IL (2006)

Dean's list

Bachelors in Business Administration

Olivet Nazarene University, Bourbonnais, IL (2008)

Magna cum Laude Graduate

Employment History

Manpower - Yeomans, Aurora, IL 04/2012 - 05/2012

CSU Sales Support Specialist

* Successful of reporting accounts

* Supported application engineers in opening new accounts and upgrading product

* Efficient data archiving specialist for custom pump orders

Milgard Windows and Doors, Aurora, IL 11/2010 - 09/2011

Customer Service Representative

* Worked with 8 account representatives supporting Midwestern regions i.e. Illinois, Indiana, Iowa, Michigan, Ohio

* Experienced receptionist with customer support skills

* Processed transactions for credit and rebills

* Expert processor of credit card operations

GDKN - Siemens, Elgin, IL 05/2010 - 07/2010

Senior Sales Support Coordinator

* Experienced administrative specialist prepared, managed, disseminated and processed documentation

* Proactively expedited material for production and delivery top customers i.e. Westech, OGI and Eimco

* Responsible for product procurement to support production revenues of 50k - 200k

* Proficient auditor and order entry specialist for profits ranging from 20k - 2 million

* Support application engineers in opening new accounts and upgrading existing service

* Proactively managed multiple accounts to observe open orders to offset late shipments

Molex, Lisle, IL 03/2001 - 01/2009

Inside Sales/Customer Service Representative

* Accomplished account/inventory manager for multiple domestic and international accounts

* Effective expeditor for domestic and international customer accounts

* Up-sold products and motivated customers to upgrade obsolete products

* Produced and administered daily excel report to monitor, update, and maintain forecast for production

* Knowledgeable of contract pricing and negotiations which resulted in new business acquisitions

* Expertise in pricing completed and submitted quotes for new design in proposal

* Proactively expedited component shortages to preclude fines for production interruptions

Comark, Bloomingdale, IL 06/1998 - 10/2000

Inside Sales Representative

* Implemented tactical selling techniques gradually increase quarterly profits by 25% - 30%

* Accountable for handling customer inquiries accurately providing information to ensure resolution of product/service

* Acquired technical and software knowledge to up-sell value added packages

* Collaborated with contract specialist to complete contract proposals and quotations

3Com, Skokie, IL 12/1997 - 06/1998

Customer Service Associate

* Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction

* Investigated, resolved, and processed customer claims

* Processed transactions for promotional discount inquiries

* Competent with cross-training, peer training and multi-tasking to maintain productivity

Professional and Personal Profile

* Customer Service Retention

* Projects and Multi-task Management

* Problem-solver/Negotiator/Analyzer/Resourceful/Self-Starter/Proactive Expeditor

* Detail-oriented/Savvy/Loyal/Ambitious/Compassionate/Tenacious/Experienced Mentor

Technical Proficiencies

* Proficient Microsoft Office Products, SAP, AS400, Lotus Notes, Data Entry, Internet, Intranet

* Cannon, Lexmark, Xerox, Dell, IBM and HP office equipment/Filing & Electronic Data Archiving

* Telephone Receptionist/Multi-line Phone Usage

Professional Certifications and Accomplishments

* Customer Relations/Effective Communication/Time and Total Quality Management

* Recognized for providing stellar support, exceeding ACD log-on time, and team contributions

* 100% delivery performance - General Motors

* 80% delivery performance - Sanmina

Personal Interest

* Volunteer at Gregory Fischer Middle School and Feed My Starving Children

* Active member of DuPage African Methodist Episcopal Church/Write, Recite Poetry and Exercise

Contact this candidate