Customer Service Manager

Thomas Hyatt

Email: ********@**********.***

Address:

City: Los Angeles

State: CA

Zip: 90044

Country: USA

Phone: 310-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated professional with over 10 years Managerial experience in a fast paced customer service driven industry who can deliver excellence under a variety of conditions in a consistent positive manner.

Educational Background:

High School Dipolma from Inglewood High, Inglewood CA 1/2001 to 6/1990 (General Studies)

Job History / Details:

Career Overview

Dedicated professional with over 10 years Managerial experience in a fast paced customer service driven industry who can deliver excellence under a variety of conditions in a consistent positive manner.

Core Strengths

Expert Customer service

Strong interpersonal skills

Conflict resolution

Problem Solving

Detail oriented

Ability to Multi-task

Teacher/ motivator

Outstanding merchandiser

Shipping and receiving

Microsoft proficient

Time Management

Positive Attitude

Work Experience

10/15/2012 12:00:00 AM

July 2000 to March 2012

Costco Wholesale Inglewood, California

Senior Manager

July 2008- April 2012

As Senior manager I oversaw a Building with annual sales of 120 million dollars. As a Senior manager I at given times was in charge of all Front End related duties which included the managing of two assistant managers, 12 supervisors and between 75 and 100 employees with Customer service priority one. I was responsible for all Front End scheduling along with ensuring all Costco policies were in place.As a Senior manager at given times I was also in charge of all Merchandising for the entire building. Responsibilities included the managing of 3 area managers, 2 supervisors and 35-50 employees to replenish or reset all merchandise for the building safely in a set amount of time daily. As a Senior manager at a given time I was also in charge of the receiving department. My responsibilities were to monitor all deliveries of merchandise into and out of the building, verify all receiving and shipping documents for inaccuracies and ensured all safety and security procedures were in place.

June 2005 to June 2008

Costco Wholesale Culver City, California

Area Manager

As an area manager I was responsible for the daily stocking of the entire department, ensuring all new items are properly placed, displays built, secured and safe. I managed a crew between 10-15 employees, ensuring all areas were stocked accordingly and safely in a timely manner. I was also responsible for all price integrity, steel safety audits and employee reviews.

July 2003 to August 2005

Costco Wholesale Culver City, Ca

Assistant Front End Manager

As Assistant Front End Manager I was responsible for assisting the Front End Manager in running the daily operation of the Front End ensuring outstanding customer service. I was also responsible for Supervisor training, scheduling and maintaining a high level of productivity and ensuring the building was all ways safe and secure according to Costco standards.

August 2001 to July 2003

Costco Wholesale Culver City, California

Front End Supervisor

As a Front End Supervisor my main responsibilities were to assist customers when needed, ensure all cashiers were working productively and accurately as possible and ensure all policies and procedures were met daily.

October 2000 to August 2001

Costco Wholesale Culver City, California

Cashier Assistant

As a Cashier Assistant I was responsible in helping my cashier process orders accurately and efficiently, customer service, go-backs and the blocking down and cleaning of the sales floor nightly.

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