Customer Service Sales

Genesis Rios

Email: ********@*****-********.***

Address:

City: Uniondale

State: NY

Zip: 11553

Country: USA

Phone: 516-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible and mature Assistant Manager/Associate who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Retail sales professional who excels in deadline-driven environments. Energetic Sales Associate/Assistant Manager excellent in customer service, communication and listening skills with cash management and POS systems experience. Enthusiastic Sales Associate/Assistant Manager reliable, punctual and hard working. Management/Associate offering one year and six months experience in sales in retail setting. Specialize in Sales floor with a particular talent for building a solid customer base.

Educational Background:

High School Dipolma from Nassau Community College, Garden City P NY 1/2001 to 9/2012 (Criminal Justice)

High School Dipolma from West Hempstead High School, Garden City P NY 1/2001 to 10/2012

Job History / Details:

Summary

Responsible and mature Assistant Manager/Associate who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Retail sales professional who excels in deadline-driven environments. Energetic Sales Associate/Assistant Manager excellent in customer service, communication and listening skills with cash management and POS systems experience. Enthusiastic Sales Associate/Assistant Manager reliable, punctual and hard working. Management/Associate offering one year and six months experience in sales in retail setting. Specialize in Sales floor with a particular talent for building a solid customer base.

Highlights

Customer service-oriented

Mathematical aptitude

Cash register familiarity

Perfect attendance record

People-oriented

Basic clerical knowledge

MS Office proficient

approachable

Bilingual in English and Spanish

Flexible

Detail-oriented

Dedicated team player

Sales experience

Staff training and development

Relationship selling

Barcode Scanning

Goal-oriented

Reliable and dependable

Excellent communication skills

Friendly demeanor

Cheerful and energetic

Strong work ethic

Team leadership

Outstanding interpersonal skills

Experience

June 2011 to 10/15/2012 12:00:00 AM

Skechers Garden City, NY

Assistant Manager

Greeted customers in a timely fashion while quickly determining their needs.

Described use and operation of merchandise to customers.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Exceeded targeted sales goals by 7 percentage .

Maintained knowledge of current sales and promotion, policies regarding payment and exchanges and security practices.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Responded to customer questions and requests in a prompt and efficient manner.

Placed special merchandise orders for customers.

Contacted other store locations to determine merchandise availability.

Created strategies to develop and expand existing customer sales, which resulted in a 20 percentage increase in monthly sales.

Engaged with customers in a sincere and friendly manner.

Shared product knowledge with customers while making personal recommendations.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Demonstrated that customers come first by serving them with a sense of urgency.

Prioritized helping customers over completing other routine tasks in the store.

Worked as a team number to provide the highest level of service to customers.

Built relationships with customers to increase likelihood of repeat business.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis.

October 2008 to April 2011

Chuck E Cheese's Hempstead, NY

Birthday Coordinator

Responsible for all parties being assisted.

In charge of making daily plans for team.

Recommended merchandise to customers based on their needs and preferences.

Received and processed cash and credit payments for in-store purchases.

Responsible for making weekly schedule for party hostesses.

Responsible for training and guiding team into future management positions.

Responsible for selling, and meeting daily goals in merchandise.

Maintained knowledge of current sales and promotions, policies regarding payment and security practices.

Responsible for all things/cast members in showroom party area.

Responsible for dealing with guest complaints and guest satisfaction.

In charge of making sure all food and merchandise ordered by a guest is received and in a timely manner.

Responsible for confirming and scheduling parties.

Skillful knowledge of conference calls.

Education

2013 Nassau Community College Garden City, NY

Associate of Science Criminal Justice

Deans list.

Top of class

3.5 GPA

Orientation Leader for Fall 2012 Orientation

Member of the Student Activities club

2011 West Hempstead High School West Hempstead, NY

High School Diploma

Editor in chief of school newspaper.

Midfielder in Soccer Team

Member of the Spanish Honor Society

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