Customer Service Representative

Fabiola Sajous

Email: ********@*************.***

Address:

City: North Miami Beach

State: FL

Zip: 33162

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 10 years experience working in a demanding call center environment as a Customer Service Representative.

Educational Background:

High School Dipolma from North Miami Beach Senior High, North Miami Beach FL 1/2001 to 6/1991 (general)

High School Dipolma from Miami Dade Community College, North Miami Beach FL 1/2001 to 10/2012

Job History / Details:

Professional Summary

Excellent communicator with 10 years experience working in a demanding call center environment as a Customer Service Representative.

Skill Highlights

Adaptability

Excellent communication skills

Courteous demeanor

Energetic work attitude

Active listening skills

Customer service expert

High customer service standards

Adheres to customer service procedures

Troubleshooting skills

Work Experience

December 2002 to September 2011

Discovery Cruise Lines Fort Lauderdale, Fl

Ticket Agent

Responsible for checking in passengers for daily cruise to the Bahamas. Duties also included selling one way and round trip tickets. Processing date changes and collecting any penalties or fees the passengers might owe. Answering any questions that the passengers might have concerning the cruise.

June 1999 to June 2001

Tracfone Wireless Miami, Fl

Technical Service Representative

Addressed and resolved customer product complaints empathetically and professionally.Defused volatile customer situations calmly and courteously.

.Gathered and verified all required customer information for tracking purposes.Developed effective relationships with all call center departments through clear communication.

November 1998 to May 1999

Bank of America Miami Lakes, Fl

Customer Service Representative

Temporary position.Organized and removed online banking files no longer in use.Handled various accounting transactions.Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.

February 1995 to September 1998

Precision Response Corporation Miami, Fl

Customer Service Representative

Collected customer feedback and made process changes to exceed customer satisfaction goals.Accurately documented, researched and resolved customer service issues.Built customer loyalty by placing follow-up calls for customers who reported product issues.Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Education and Training

1991 North Miami Beach Senior High North Miami Beach, florida

High School Diploma general

Miami Dade Community College Miami, Florida

education

Some college courses completed

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