Customer Service Manager

Location:

United States

Posted:

October 16, 2012

Contact this candidate

Resume:

new media notes

Video portfolio

Carlos Virgen

********@*****.***

twitter.com/carlosrvirgen

linkedin.com/in/carlosvirgen

QUALIFICATIONS

Online strategist with extensive experience in video production, social media and

development of community news and niche websites. Has experience in HTML/CSS, blogging

platforms such as WordPress and Tumblr, tracking analytics, Final Cut Pro, Motion,

Photoshop, Illustrator, audio editors, Google maps, and basic data visualization.

EDUCATION

2001-2002Graphic Design Certificate, Brooks College, Long Beach

EMPLOYMENT

09/06presentOnline manager, Walla Walla Union-Bulletin

Digital strategy

Production of video/audio and other online features

Social media / community management

Customer service

Lead newsroom training in digital tools and social media

Web analytics

1/058/06Graphic/Web Designer/Legal Assistant, Pfiester & Russo Law

Layout and design of trial and promotional graphics

Production of PowerPoint presentations for use in trial

Design of promotional DVDs including packaging and menu

Preparation of case materials for trial

Maintenance of website

4/04-1/05Associate Publisher/Art Director, L.A. Alternative Press

Coordinated with Editorial and Advertising staff during production of bi-weekly paper.

Art Direction & Layout of entire newspaper including covers.

Produced advertisements for clients on an as-needed basis.

Updated website content

Designed promotional materials

REFERENCES

Available upon request

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