Customer Service Manager

Skills* HotSenior Java Developer

Phone: 443-***-****

: *********@*******.***

Resumes ID: 48658

Location: Columbia, Maryland

Posted: 03.16.2012

Resume Details:

SUMMARY

IT system design and

development, analysis, project leadership, programming, and system support.

Manufacturing and inventory

control management.

COMPUTER SKILLS

Platforms

§ iSeries / AS400, Windows 7, Windows XP, Windows 2000,

IBM Mainframe, RF Remote Devices

Languages

Proficient in: COBOL, RPGIII, RPGIV, RPG /Free, and

CL on the iSeries / AS400, and COBOL and JCL on IBM Mainframe

§ Familiar with: SQL – both interactively and imbedded

in RPG on the iSeries / AS400, and Excel Visual Basic for Applications &

Macro programming on both individual desktops and servers.

Software

§ Data Warehousing Software – Hyperion ESSBASE 7.0

– on iSeries / AS400

§ Showcase Query by Hyperion – supported use by

Sales personnel, Planners, and Customer Service representatives

§ Analyzer by Hyperion - supported use by Sales

personnel, Planners, and Customer Service representatives.

§ Microsoft Office Products - 2003 & 2007 – Outlook,

Word, Excel (with macros and VBA)

§ Client Access / TCPIP / FTP for moving data

between PCs and multiple iSeries / AS400 machines

§ IBM Rational Development Manager using Websphere

Applications Development Studio Client – Code400

§ Help Systems’ ROBOT Scheduler software on iSeries

/ AS400 to control job execution

§ Easytrieve Report Generation Language on IBM

Mainframe

§ Mercury ITG Governance Software – for tracking

IT task progress and resource allocation

§ Implementer change management software

EXPERIENCE

Business

Intelligence Analyst – WestPoint Home, Inc. - July

2008 – January 2012

§ Used Hyperion ESSBASE Data Warehousing Software

and Excel with macros and VBA code to house and display data spreadsheets for

financial analysis by company executives – showing Status of Billings, Budget

analysis, Operations Reports, and Gross Margin return.

§ Used Hyperion ESSBASE Data Warehousing Software

and Excel with macros and VBA code to house and display Sales History in

various views.

§ Used Hyperion ESSBASE Data Warehousing Software

and Excel with macros and VBA code to house and display Inventory Level analysis

– showing Disposal Opportunity, Planning Analysis, Orders vs. Shipments, and

Forecast Accuracy.

§ Used Hyperion ESSBASE Data Warehousing Software

and Excel with macros and VBA code to display estimated, forecasted, and actual

sales by channel for Monthly Business Review reporting.

§ Designed and

implemented a new Aggregate Data Storage cube for Sales History information

that replaced 14 Block Storage cubes - allowing

for the inclusion of more detailed information – loading in less than a quarter

of the time of the old processing – using RPG /Free and CL for data collection

and data loading on the iSeries / AS400.

§ Used CL, RPGIV, and /Free on the iSeries / AS400

for data cleansing and compilation, to maintain and enhance 30+ block storage

data cubes – including year-end processing, history archiving, and new-year

preparation.

IT

Project Leader – WestPoint Stevens & Co., Inc. / WestPoint Home, Inc. –

March 1997 – July 2008

§ Replaced

plant floor data collection manufacturing systems, starting with specification

determination, through development, system documentation, user training, conversion

and implementation, and post-implementation support using CL, RPGIV, and RPG /Free

replacing COBOL programs where they existed.

§ Originated

an automated Manufacturing Supplies Requisition System using CL, RPGIV, and RPG

/Free on an iSeries / AS400 triggered by the starting of a manufacturing order

on a machine. This included the inventory update of the supplies inventory when

the requested supplies were issued.

§ Designed,

developed, and implemented an automated product quality history tracking system

capturing data classification from existing on-line production reporting using

CL, RPGIV, and RPG /Free on iSeries / AS400.

Senior

Systems Analyst - J.P. Stevens & Co., Inc. / WestPoint Stevens & Co., Inc -

September 1987 – March 1997

§ System enhancements and support responsibilities

for manufacturing, cost, and inventory control systems written in COBOL and

running on an IBM Mainframe.

Inventory

Control Manager - J.P. Stevens & Co., Inc. - August 1984 – September 1987

§ Verified inventory tracking procedure

compliance, analysis of inventory level change trends

§ Audited plant inventories, including

reconciliation of discovered variances

§ Wrote specifications in design of a new

Inventory Control computer system

Production

Department Manager – J.P. Stevens & Co., Inc. - October 1976 – August 1984

§ Technical Manager – approved all new products

for profitability. Was in charge of automation of manual manufacturing processes.

§ Various departments – achieved production goals

while meeting cost budgets, safety, training, and staffing requirements

EDUCATION

Bachelor

of Science, Industrial Management, C

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