Customer Service Electrical

ADEMOLA AYODELE

**** * ***** ******, **** Ge. Chicago, IL 60645 C: 312-***-**** ********@****.***.***

PROGRAMMING & PROFESSIONAL TRAINING

Languages : Java, Visual Basic, C, C++, Python, NS2

Operating Systems: Windows Vista/XP/2000/9x, Linux Ubuntu

Applications: Finacle Banking Application, Dreamweaver, Flash, Fireworks, Eclipse, NetBeans

Certifications: Cisco Certified Networking Associate (CCNA)

Web Technologies: HTML, XHTML

AWARDS

Software Development Award: Best Final Year Project (Khalil Ibrahim Inuwa Award) 5/2004

Designed, Developed and implemented a memory game using Visual Basic to show the limitations of short

term memory.

EXPERIENCE

IIT Online, Chicago, IL 8/2011 5/2012

Internet Lab Supervisor/Developer

Produced and published recorded lectures/courses to video archive for online viewing.

Supervised and Conducted quality control for 16 other developers.

Utilized Accordent and Topaz to process videos.

First City Monument Bank Plc, Kano, Nigeria 2/2009 9/2010

Branch Head of Operations

Managed a team of customer service personnel including cashiers, funds transfer officers and clearing officers.

Planned and Conducted weekly bank wide training sessions.

Authorized transactions exceeding certain value limits.

Resolved customer complaints affecting service, productivity and efficiency of the front end.

First City Monument Bank Plc, Kano, Nigeria 10/2006 2/2009

Branch IT Representative & Cash Officer

Responsible for the installation, configuration, administration and daily maintenance of computers.

Resolved Network performance issues & diagnosed hardware related

Supervised a team of 7 cashiers.

Managed a cash vault and 2 offsite ATMs.

Served as Bank Representative at the Central Bank of Nigeria.

5/2004 2/2005

Federal Polytechnic Damaturu, Yobe, Nigeria

Graduate Assistant

Lectured Telecommunications, Electrical Instruments and Computer Applications courses.

Demonstrated extensive subject matter knowledge; Instructing 60 students over 3-semesters.

EDUCATION

Illinois Institute of Technology, Chicago, IL 5/2012

MEng, Electrical and Computer Engineering

Bayero University, Kano, Nigeria 5/2004

BEng, Electrical Engineering

PROFESSIONAL ORGANIZATIONS

Eta Kappa Nu (HKN)

Institute of Electrical and Electronics Engineers (IEEE)

National Society of Black Engineers (NSBE)

Society of Hispanic Professional Engineers (SHPE)

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