Customer Service Project Manager
Resume:
Customer Service Representative (Houston,Tx)
Date: 2012-10-12, 9:21AM CDT
see below
Irvin Carter
Houston, TX 77039
Email: ********@*********.***
OBJECTIVE:
To obtain an entry position in an environment that encourages continued educational, professional development and growth. Qualifications:
Strong analytical and problem solving abilities.
Committed to excellent service and customer satisfaction.
Resourceful and self-confident; get the job done and do it well.
Enthusiastic, personable, professional in appearance and manner.
Outstanding telephone communications; patient, personable, and receptive. software: Microsoft Office, File maker Pro, CS Pro Navigator and Two-way Radios EXPERIENCE 2011-2012 Aerotek Staffing Houston, TX Customer Service Representative
Inbound environment where home owners in foreclosure called for assistance in enrollment into the Home Loan Modification program
Greet caller/Secure the call
Review requested documents sent in by home owner
Request any additional documents needing to be sent in for review
Answered questions regarding the details of the final modification 2009-2010 Kelsey-Seybold Clinic Houston, TX
Customer Service/Answering Service Associate
Greet the caller/secure the call
Identify Caller needs and plan resolution
Document and close call
Page Doctors for patients and Doctors for after hour service
Investigate any customer and Doctor Issues
Participate in continuous Process Improvement Activities 2008-2009 Spherion/Hewitt Assoc. Houston, TX Customer Service Associate
Greet the caller/secure the call
Identify Caller need(s) and plan resolution
Use appropriate tools to process transaction/resolve caller issue(s)
Document and close call
Create workflow/case management follow-up as needed
Making outbound follow-up calls
Provide resolution/request information
Escalate/refer calls appropriately
Document and close the call
Conduct Off-Phone Research Projects
Review work flow/case management documentation
Investigate Issues
Interact with client/client team to resolve
Participate in continuous Process Improvement Activities 2004-2006 KADesigns Houston, TX Receptionist
Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
Received payment and record receipts for services.
Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Scheduled appointments, and maintain and update appointment calendars.
Education 20012-present University Of Phoenix Houston, TX
Bachelor Of Science-Psychology (Anticipated date of completion: May 2016)
Irvin Carter
4434 Hollybrook Lane
Houston, TX 77039
Email: ********@*********.***
REFERENCES
Jody Craze
Project Manager
ATL, Inc.
Kim Moreno
Business Analyst
HCCS
Satonya Monroe
Secretary
NHMCCD
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