Customer Service Administrative Assistant

Kandice Coleman

Email: ********@*****************.***

Address:

City: Bellwood

State: IL

Zip: 60104

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office administrative assistant skilled with working with a diverse group of people. Dedicated to customer service, and motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Triton College, River Grove IL 1/2001 to 5/2011 (General Studies)

Job History / Details:

Career Overview

Energetic and reliable office administrative assistant skilled with working with a diverse group of people. Dedicated to customer service, and motivated to maintain customer satisfaction and contribute to company success.

Skill Highlights

Problem resolution

Administrative support

Meet deadline

Knowledgeable in EPIC

Self-starter

Microsoft Office skills

Filing and data archiving

Patient charting

MS Windows proficient

Sharp problem solver

Cash management

Floor set design and visual displays

Strong organizational skills

Listening skills

Mediation

Fast learner

Strong client relations

Exceptional communication skills

Adaptive team player

Core Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of any complaints and customer satisfaction.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive experience for all rest.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Operations

Collaborated with doctors, technologists, and all other team members to ensure smooth work flow and efficient organization operations.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience

January 2010 to Current

Rush University Medical Center Chicago, IL

Temporary Administrative Support

Assisted in all areas of administrative work including data entry, receptionist duties, and file organization. Assisted in the creation of the medical staff directory. Managed incoming and outgoing calls for busy medical office. Assisted in the credentialing process of new and existing medical staff applicants, and organized physicians records. Responded to physicians inquiries regarding medical staff appointments, privileges, or other demographic information. Contacted patients regarding appointments, resolving all issues while maintaining a positive and pleasant attitude. Handled confidential patient information. Answers any question and concerns patients may have about the procedures they will undergo. Provided efficient customer service to clients.

October 2005 to July 2010

J C Penney Lombard, IL

Customer Service Associate

Greeted customers entering the store to ascertain what each customer wanted or needed. Expressed appreciation and invited customers to return to the store. Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, investigating the inquiry and resolving problems on the spot. Asked open-ended questions to assess customer needs. Organized the store by returning all merchandise to its proper place and replenished merchandise shelves with items from the stockroom. Processed merchandise returns and exchanges. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Received multiple reviews acknowledging my level of dedication to excellent customer service.

Education

2011 Triton College River Grove, IL

Associate of Arts General Studies

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