Manager Project
Resume:
Prince Bryant
Email: *********@********.***
Address: *** * *** **. #***
City: Long Beach
State: CA
Zip: 90813
Country: USA
Phone: 909-***-****
Skill Level: Experienced
Salary Range: 75
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Prince Bryant
403 W. 7th St. #302
Long Beach, CA. 90813
*********@********.***
Primary Phone: 909-***-****
Secondary Phone: 562-***-****
http://www.linkedin.com/in/princebryant
EXPERIENCE
10/2010 - 10/2012 Deluxe Corporation Irvine/El Segundo, CA
Technical Solutions Support Analyst
* Primary for Desktop, Laptop, Server, Printer, Phone and Application Support and SME for IT
* Onsite Support for Users, Remote Users, Telephony Team, including visitors to the site
* Network and External Device support.
* Onsite hands on support for ATT, Acxiom and various Vendors, i.e. TCS, Cognizant, Croyle
* Direct support for Qfinity, Webchat, Scancode, etc.
* Replace/Install hardware as needed
* Coordinate all IKON supported printers, and all other Printers, Scanners and Projectors not under contract.
* Participate in and/or manage projects
* Travel to other sites to assist with support and projects
* Incident/Problem Management/Site Request via Remedy Support Application and Internal Support Application
* Assist and attend meetings for broader support items that are not primary for TA's
* User moves/migrations
* Meeting room setups for equipment/AV items
05/2010 - 09/2010 Creative Arts Agency Los Angeles, CA
Helpdesk Analyst
* Project Evergreen: Upgrade over 600 computers to Office 2010
* Provided first level support via phone and remote tools for hardware and software issues for over 600 Employees worldwide.
* Provided day-to-day service, support, and assistance over the telephone for various Windows 7, Active Directory, Custom Applications and Systems.
* Responsible resolution of routine trouble tickets and escalation of issues as needed using Microsoft System Service Manager for documentation of all problem tickets utilizing a predefined & standardized process.
* Troubleshooting and issue/case resolution utilizing current knowledge base, internet & online resources, troubleshooting database and consulting peers.
* Perform system monitoring, identify network problems, and communicate recommendations for solutions.
10/2008 - 01/2010 Cinedigm Digital Cinema Corp. Hollywood, CA
Information Technology Manager
* VM Ware Project: Upgrade Exchange Server, Active Directory and File Server to VM Ware EXSi.
* Software and Hardware Upgrade Management Project: Servers Win. 2003, Desktops and Laptops: Win.7, and Printers plus Virus Protection and Windows Updates.
* Manage and Create Employee, Client and Partners VPN Connections.
* Troubleshoot Network issues and facilitate resolutions for 50 employees locally and remotely using Remote Desktop.
* Hardware and Software purchasing and replacement, Manage Software Media and licenses, Manage Annual Microsoft Certified Partners status for software testing and certifications.
* Support Remote Employees, Users and Partners in Satellite offices with VPN and Network issues.
* Monitor External Servers for any issues or outages, Create and Manage New Database Users, Manage Database Backup and Recovery.
* Uptime monitoring of SQL Server Backups, Recovery and overall management.
03/2006 - 12/2007 Kaiser Permanente Placentia, CA
Desktop/Server Technician
* Lead for Special Projects: including strategic planning activities for Pre-HealthConnect Deployment.
* Consults at the highest technical level with the business area, typically providing support to over 100 KP Executives.
* First point of contact for KP executives and board of directors.
* Provides technical support and guidance for newly introduced cutting edge technical equipment; Keeps abreast of new and end user; technical expert on new technologies.
* Identifies and resolves complex problems and equipment issues reported via the Remedy Ticketing System, Email or Phone.
* Involved in high level client interactions requiring superior negotiation, leadership and conflict management skills.
03/2005 - 03/2006 Kaiser Permanente Pasadena, CA
Senior Business Consultant/KPHC Ambulatory Lead
* HealthConnect Project: Establish, track, and manage project expectations as related to critical path for application deployment to 15 Medical Centers and various Medical Offices thru out Southern California.
* Update application Master Files to prepare application for KP HealthConnect deployment including configuration of equipment for document and report printing.
* Utilizing a Team of 25 Consultants to gather Data Information for testing the system configuration including creating test print scripts and document findings reports of backend printing.
* Provide timely communications (verbal and written) to leadership, project teams, and business clients as appropriate.
* Available and approachable for user support/training and/or application resource during all phases: Pre-Go-Live, Go-Live, and Post-Go-Live.
* Partnership with Business Implementation team to assure success of implementation.
12/2003 - 09/2004 WesCorp Federal Credit Union San Dimas, CA
IT Help Desk
* Install and Configure Win95/Win98/WinNT/Win2000/WinXP.
* Install and Configure Images using Ghost Software.
* PC and Laptop Assembly and Maintenance, also Storage Devices.
* Installing and Configuring SQL Server for W2K, WinXP, WinNT.
* Remotely Use LANDesk Suite for remote service and support.
* Requesting Formal Quotes and processing Purchase Orders.
* Monitoring cost, schedule and scope of assigned vendors to assure
the best Quality at the best value.
* Receive and Store Various Purchased Items and Goods.
* Mapping and Configuring Network and Local Printers.
10/1998 - 7/2003 EarthLink Inc. Sacramento/San Jose/Pasadena, CA
Broadband Installation Service Supervisor
* Ability to provide immediate supervision to employees, assigning
Tasks, schedule breaks, and checking work at frequent intervals.
3/1996 - 5/1998 M.W.R. Naval Base Coronado Coronado, CA
Chef de Cuisine
* Adept Counselor and Personnel Evaluator; Ability to maintain a
Productive employee relationship. Trained and managed a team of 9
Chefs and 17 food service workers.
10/1987 - 5/1997 United States Navy San Diego, CA
Mess Management Specialist
* Kitchen Supervisor of 9 chefs and 18 Food Service Workers.
* Received a Letter of Appreciation for outstanding coordinative skills in Training and managing over 250 students through the training pipeline.
* Highest Security Clearance received: Secret.
EDUCATION
1/2004 Computer Education Institute Pomona, CA
Certification
A+ Certified for Computer Diagnostic and Repairs
Microsoft Certified Professional for Win2000 and XP
8/1996 University of Illinois Champagne-Urbana, IL
Bachelor's Degree
Bachelor of Arts in Culinary Arts
6/1983 Rich South High School Richton Park, IL
High School Diploma
SKILLS
Skill Name Skill Level Last Used Experience
Win 95/98/NT/2000/XP/Vista/7 Expert Currently 10 years
Microsoft Office Suites Expert Currently 10 years
Active Directory Expert Currently 6 years
Windows Server Intermediate Currently 4 years
References Available Upon Request
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