Sales Supply Chain
Resume:
Tilson Bennett
Email: *********@********.***
Address: *** ***** ******
City: Weymouth
State: MA
Zip: 02191
Country: USA
Phone: 781-***-****
Skill Level: Management
Salary Range: 85
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Tilson Bennett
136 North Street Weymouth, MA 02191 Phone 781-***-****
E-mail *********@********.***
Results-driven dynamic leader with excellent communication skills with over 15 years management experience in logistics, supply chain and retail. Tenacious in building new business and securing customer loyalty. Recognized for driving new revenue, forging strong relationships and delivering exceptional service to external and internal business partners.
Core Competencies:
* Client Relations
* Service Delivery
* Program Management
* Sales and Sales Support
* Project Management
* Operations Management
* Business Development
* Call Center Management
* Vendor outsourcing
* 3PL Management
* Implementation Strategy
* Transition Management
* Staffing Strategy
* Employee Development
Resume Details:
OnProcess Technology, Ashland, MA 2008-Present
Senior Manager, Delivery Services, SSCO - July 2009-Present
Manage key accounts for global supply chain and logistics outsource company specializing in the technology, medical, wireless and broadband markets.
* Partner with global technology clients to manage global supply chain processes including forward and reverse logistics, 24 x 7 dispatch processes, back office functions and inventory control processes.
* Communicate with Director and VP level clients to drive new business opportunities.
* Manage key global accounts; Juniper and Avaya generating 3 million dollars in revenue.
* Manage 35 customer service representatives (CSR), 5 Service Delivery managers and team of 7 CSRs and one Service Delivery Manger in India.
* Program oversight and implementations of new business.
* Provide operational support to Sales and IS departments.
* Meet company revenue and profit goals and partner SLAs.
OnProcess Technology, Ashland, MA
Program Manager, B2B Operations- 2008-2009
* Managed reverse logistics supply chain and inventory management processes for technology companies: Avaya, Tellabs, Ciena, CTDI, Data Domain, Cisco
* Managed foreign language call center team supporting all OnProcess Technology`s global accounts.
* Optimize partners` processes and provide analytics to support business decisions.
* Accountable for internal and client service levels, developing customer relationships at the operational level, and identifying growth opportunities.
* Managed a revenue stream on 1.5 million dollars and a team of 15 CSRs and 3 supervisors.
Key Accomplishments:
* Outsourced three key Juniper Networks logistics programs to partner in India allowing for greater scalability and 15% reduction in Juniper Networks monthly spend.
* Lead the implementation of global 24x7 solutions to manage the dispatch of parts and technicians to EMC/BRS contracted customers resulting in $996,000 in annual revenue.
* Managed transition of Nortel`s Managed Spare and Repair Return logistics programs for Metro Ethernet products to Ciena Corporation. Managed the transition of Nortel`s Managed Spare and Repair Return for Voice and Data products to Avaya. Succeeded in generating $1.56 million in annual revenue for OnProcess Technology.
* Implemented and launched two Distributor Management programs for Avaya managing the inventory claim processes between Avaya and its domestic and international distributors adding an additional $220,000 in annual revenue.
* Selected as preferred outsource vendor to attend three global Avaya Kaizen events for OEM Returns, Provisioning new sites, and Distributor stock rotation.
* Received Most Valuable Person (MVP) award for contributing to the growth of the B2B vertical.
* Implemented and launched Reverse Logistics Program for Ciena in 2008 that resulted in new revenue of $75,000 annually and improved the company`s defective equipment return rate by 32%.
* Implemented reverse logistics and back office support processes for CTDI generating new revenue of $78,000 annually.
* Designed and launched warranty management and reverse logistics programs for Data Domain and increased revenue to OnProcess by $150,000 annually.
Siesta Sleepworks, Acton, MA 1997-2008
General Manager- Retail
* Drive revenue goals and maintaining profit margins for retail location.
* Manage inventory and purchasing.
* Strategic planning and revenue forecasting.
* Sales and managing sales staff.
* Product and business development.
Key Accomplishments:
* Expanded showroom and warehouse and added specialty mattress lines and new furniture lines. The increase in the company`s product lines resulted in increased gross store sales from $500,000 to 1.5 million dollars annually.
* Implemented point of sale software and bookkeeping software reducing administration costs and added reporting visibility.
* Launched company`s website, increasing marketing channels and customer visibility.
* Introduced television advertising campaign that increased scope of advertising and increased customer traffic to the store.
* Developed and implemented buying strategy that increased cash flow and inventory turns.
Tri-Star, Global Dynamics, Beaumont, TX 1994-1997
Promoted to: Sales Manager- Outside Sales
* Managed 17 sales associates and call center staff for direct home and air cleaning systems regional office.
* Managed advertising and promotions budgets, sales forecasting and reporting, lead generation,
* Worked with corporate office to meet corporate goals and support corporate initiatives.
Key Accomplishments:
* Launched call center and sales office in Beaumont Texas.
* Received manufacturer`s award for attaining third highest gross sales in 11 states generating an average of $100,000 in monthly revenue for 2 consecutive quarters.
Technical Skills
* Excel 1 and 2, Access 1 and 2, Ms Word, PowerPoint, Visio, Outlook
Education
* B.S. in Business Management, University of Phoenix; Braintree MA, 2006
* United States Navy
Contact this candidate