Customer Service High School

Christine Spurbeck

Email: ********@***************.***

Address:

City: Hudson

State: FL

Zip: 34667

Country: USA

Phone: 727-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service Representative with over fourteen years retail experience in a fast-paced, team-based environment.

Educational Background:

High School Dipolma from Gaylord High School, Gaylord MI 1/2001 to 6/1984 (Required)

Job History / Details:

Professional Summary

Motivated customer service Representative with over fourteen years retail experience in a fast-paced, team-based environment.

Skill Highlights

Floor set design and visual displays

Training development

Cash management

Shipping and receiving

Cash flow management

Credit card processing

Listening skills

Strong client relations

Trusted key holder

Exceptional communication skills

Sharp problem solver

Floor set design expertise

Store maintenance ability

Inventory control familiarity

Adaptive team player

Work Experience

June 2005 to Current

ABC Fine Wine & Spirits Hudson, Florida

Shift Manager

Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Processed daily invoices and billed renewed invoices to clients.Assisted customers with food selection, inquiries and order customization requests.Received multiple reviews acknowledging my level of dedication to excellent customer service.Assisted customers in finding out-of-stock items.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Unloaded all stock from Corprorate Trucks weekly.

Processed merchandise returns and exchanges.

Built long-term customer relationships and advised customers on purchases and promotions.Bagged, boxed or gift-wrapped sold merchandise per customer's request.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Answered customer questions regarding store merchandise, department information and pricing.

Designed displays to make the store experience interactive, engaging and reassuring.

Asked open-ended questions to assess customer needs.

Provided an elevated customer experience to generate a loyal clientèle.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Accurately logged all daily shipping and receiving orders.

Routinely answered customer questions regarding merchandise and pricing.

Managed cash stock and inventory balances accurately.

Education and Training

1984 Gaylord High School Gaylord, Michigan

High School Diploma Required

High school diploma

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