Customer Service High School

Kimberly Allen

Email: ********@*************.***

Address:

City: Mesquite

State: TX

Zip: 75149

Country: USA

Phone: 972-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Customer Service Representative with 5 years of experience working a in fast-paced environment and deadline oriented company. Solid team player with great positive attitude.

Educational Background:

High School Dipolma from Eastfield Community College, Mesquite TX 1/2001 to 10/2012 (Criminal Justice)

High School Dipolma from Mt. Pleasant High School, Mesquite TX 1/2001 to 10/2012

High School Dipolma from Northeast Texas Community College, Mesquite TX 1/2001 to 10/2012

Job History / Details:

Career Overview

Personable and responsible Customer Service Representative with 5 years of experience working a in fast-paced environment and deadline oriented company. Solid team player with great positive attitude.

Core Strengths

Large cash/check deposits

Telephone inquiries

Invoice processing

Telecommunication skills

Conflict resolution

Adaptability

Excellent communication skills

Courteous demeanor

Active listening skills

Problem solver

Quick learner

Local/state health laws knowledge

Multi-line phone talent

POS systems expert

Accomplishments

Multi-tasking

Inputted information off of applications and redetermination off of

two computers while answering a multi - line phone system.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding hotel rooms and prices.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent a delay in issuance of benefits.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience

May 2008 to 10/13/2012 12:00:00 AM

Texas Department of Health and Human Services Dalla, TX

Clerk 111

Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Provided customer service during an average of 60 calls per day by answering inquiries, solving problems and providing updated information to clients. I also review 100 applications daily for required signatures, date, and verification processing. I assign Texas Works Advisor's applications and redeterminations of clients applying for children's medicaid.

August 2005 to March 2008

Mt. Pleasant Independent School District Mt. Pleasant, TX

Custodian

I ensured that 20 classrooms and bathrooms were thoroughly cleaned. This included vacuuming all carpeted areas, emptying trash, cleaning walls and baseboards and light fixtures. In the summertime I assisted the head custodian with deep cleaning of the carpets, cleaning desks, and floor maintenance such as stripping and waxing floors.

April 2005 to July 2005

Texas Department of Criminal Justice Palestine, TX

Correctional Officer 1

Secured the property and inmates were safe within the prison. This included supervising 100's of inmates and their activities. I learned policies and procedures in order to enforce rules for inmates to act in a orderly way. I was required to give oral and written reports whenever there was a breach of regulations.

May 2004 to April 2005

Jay-Tex Aviation Mt. Pleasant, TX

Customer Service Representative

Generated leads for new sales through telephone and email contact with customers. Processed and certified an average of [] monthly vendor invoices.Accurately logged all daily shipping and receiving orders.

.

November 2003 to January 2004

Service Loans and Taxes Mt. Pleasant, TX

Customer Service Representative

Maintained adequate cash supply in cash drawers in multiple checkout

stands. Worked as a team member performing cashier duties, product assistance and cleaning. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. I resolved delinquent accounts by refinancing the loan and other available options.

February 2003 to January 2004

Ramada Inn Mt. Pleasant, TX

Night Auditor

Monitored cash drawers in order to ensure adequate cash supply.Guaranteed positive customer experiences and resolved all customer complaints .Operated a PMS system to book reservations and check guest into the hotel. The purpose of my position as a night auditor was ensuring the accuracy of all financial information and gathering all needed paperwork to complete the audit off of the guest ledger.

Educational Background

2013 Eastfield Community College Mesquite, TX

Criminal Justice

I have completed 50 hours toward my Associate in Applied Science in Criminal Justice.

1995 Mt. Pleasant High School Mt. Pleasant, TX

High School Diploma Business Communications and English

Northeast Texas Community College Mt. Pleasant, TX

Criminal Justice

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