Customer Service Manager

Melissa's InformationLocation: Kansas City, MOTitle: merchandising/processingExperience: 6-9 yearsWilling to Relocate: NoWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenMember Since: 2011-10-26 Helpful Links

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MELISSA EDWARDS

6032 N Jefferson St Apt. 6 ***************@*****.***

Sales and Customer Service Professional with 15+ years experience in various industries with an understanding of management, exceptional customer service, and growth

SUMMARY OF QUALIFICATIONS

Dynamic and positive individual, self starter, and quick learner, desire to grow within the organization

Dedicated and committed to a team environment and a focus on strategic business management

Diplomatic in nature, along with ability to work independently, and produce results within multi-functional organizations

Driven by strategic planning and results oriented to achieve goals set forth by the company

MERCHANDISING/PROCESSING

Macy's September 2011

Kansas city, Mo

A national retail store

Organize and stock merchandise on the salesfloor

Work in receiving area processing clothes

Work part-time for holiday/seasonal only through December

OVERNIGHT ASSOCIATES

August 2008-February 2011

WAL-MART Gladstone, MO

A national retail store

Organized products on the sales floor for customers, stocking products, and using a hand held computer called a Telxon

Picked key products with Telxon to be stocked on the floor by overnight stocker associates

Managed binning in the receiving area overstock products in proper places

Worked well with associates, trained new associates, and briefly put in team lead position

Kept backroom neat, clean, and organized

Zoned different aisles on the salesfloor - straightened up products on the shelves

Assisted customers

Licensed to use electric power equipment such as walkie talkie, stacker, an electric pallet jack, and nonelectric pallet jacks

ASSISTANT MANAGER

July 1996-June 2008

SONIC Riverside, MO

A fast food restaurant

Improved in the area of communication and listening skills

Continued employment learned customer service skills, taking orders, making drinks, making ice-cream, multi-task performing up to nearly 10 tasks at once, and cooking in the kitchen

Performed job well enough became an assistant manager

Performed additional new tasks computers, counting money, bank deposits, and working two shifts opening or closing

Started out carhopping

I worked drive-thru by myself even during the most busiest times of day

Placed orders weekly to vendors

Performed the task of inventory

Learned how to take apart completely ice-cream machine cleaned all parts and put it back together

Learned how to schedule employees

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN MANAGEMENT 2011

UNIVERSITY OF PHOENIX Phoenix, Arizona

Business Online

DIPLOMA 1992

PARK HILL Mo.

PERSONAL ACCOMPLISHMENTS

I have a big dream in the near future to open up my own Family Daycare Center. I earned a Child Daycare Management Diploma in 2010 and along with my AABD and Bachelors that is a long-term goal that I am close to fulfilling. I have earned an award from Sonic for two full years of service and from Wal-mart I earned a plaque for employee of the month.

TECHNICAL PROGRAMS

General computer skills

Microsoft Office - Word & PowerPoint

ICS (Inventory Control System)-Telxon

PROFESSIONAL EXPERIENCE

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