Customer Service Representative

Elaine Blake

Email: ********@***************.***

Address:

City: goose creek

State: SC

Zip: 29445

Country: USA

Phone: 843-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have been in the customer service field since 1994. i feel that i have a lot to offer any employer. i am a fast learner, i give excellent customer service and is great at inventory control. Customer Service Representative - Client Relations - Data Entry Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.

Educational Background:

High School Dipolma from harleyville-ridgeville high, Dorchester SC 1/2001 to 6/1984 (algebra, trig, english, and science)

Job History / Details:

Career Overview

I have been in the customer service field since 1994. i feel that i have a lot to offer any employer. i am a fast learner, i give excellent customer service and is great at inventory control.

Customer Service Representative - Client Relations - Data Entry

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Friendly Sales Associate with over three years experience working in diverse retail and customer service environments.

Core Strengths

Large cash/check deposits

Markdown/promotional procedures

Store maintenance

Inventory control

Invoice processing

Telecommunication skill

Conflict resolution

Excellent communication skills

Problem solver

Courteous demeanor

Active listening skills

Courteous demeanor

Energetic work attitude

Quick learner

Proficient in cash management

Opening/closing procedures

Accomplishments

Customer Service

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Consistently generated additional revenue through skilled sales techniques.

Conflict Resolution

Responsible for handling customer inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction

Up-sold products and motivated customers to upgrade current product plans.

Work Experience

June 2003 to June 2012

cvs pharmacy mt pleasant, soouth carolina

store manager

hiring

scheduling

training

inventory control

cash control

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.

Assisted customers in person and via telephone.

Maintained cleanliness and presentation of stock room and production floor.

April 1994 to January 2003

food lion n charelston, s.c.

customer service manager

Earned management trust by serving as key holder, responsibly opening and closing store.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Assisted customers in person and via telephone.

Cross-trained and provided back-up for other customer service representatives when needed.

Assisted customers with store and product complaints.

Educational Background

1984 harleyville-ridgeville high dorchester, s.c.

High School Diploma algebra, trig, english, and science

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