Project Manager

Angelica Dragotas

Email: *********@********.***

Address: ***** ** *** *****

City: Coral Springs

State: FL

Zip: 33071

Country: USA

Phone: 954-***-****

Skill Level: Experienced

Salary Range: 80

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Angelica Dragotas, MA

Project Manager

Driving cradle-to-grave mobile device projects for domestic & international carriers

Proactive and high-energy professional who combines business acumen, project management, and strong interpersonal skills to drive on-time project implementation. Adept at leading project planning, launches, completion, and follow-up, with a track record of surpassing customer satisfaction and cost/scheduling targets. Multicultural leader who brings together customers, cross-functional teams and users. Experienced in executing on-site domestic and international (Brazil, Mexico, Argentina, and Korea) product user trials.

Project Management Highlights

aa Project Initiation: Strategized internal and external consumer trial roadmaps based on technical requirements and managed product portfolio.

aa Project Planning: Recruited carriers, customers, and internal testers, built project plans, and orchestrated user training. Organized on-site project kick-off meetings and timetables and presented project plan to enterprise customers and Motorola management.

aa Project Execution: Led the on-time, on-budget implementation of >60 concurrent, consumer trials for Motorola with durations varying from 3 months to a year or more. Projects encompassed multiple mobile phone products and global carriers.

aa Project Control: Reduced issue resolution turnaround time to expedite the user trial process. Tracked user feedback and risk issues and updated engineering and management teams with weekly program reviews.

aa Project Closing: Cut field failure rates by ensuring issue resolution prior to end of user trials and production. Communicated insights regarding product performance and delivered early diagnosis of consumer satisfaction in the field.

Project Management Masteraaas Certificate (George Washington University) [October 2012]

Project Management Certification (PMP) [January 2013]

Signature Project Management Skills

Microsoft Project Product User Trial Management Process Improvement

Field & Consumer Testing Quality Assurance Metrics Management & Reporting

Product Lifecycle Management Technical Training Enterprise Account Management

Program Management Project Costing & Scheduling Cross-Functional Team Leadership

Project Management Achievements

MOTOROLA MOBILITY (acquired by Google), Fort Lauderdale, FL [2006 aaa 2012]

Project Manager

Propelled product user trials from initiation and planning to execution for the domestic and international product launches of iDEN/Android cell phones for global Sprint and Nextel carriers. Managed full lifecycle project management and served as customer single point-of-contact and user trial champion, matching customer and test product to meet project objectives. Conducted market risk analysis and oversaw software upgrades and product performance analyses.

Promoted from initial contract roles with Manpower (2006-2008), Resource Systems Group (2009), and Superior Design International (2010), and eventually assumed management role previously performed by 2 full time staff members. Pursued masteraaas in project management certification sponsored by Motorola based on results and high performance achievement.

aa Leadership: Reduced field returns rate through project leadership of 10 major user trials annually over a 6-year period (60 total). Recognized across the company as external consumer trial subject matter expert.

aaa Sourced and trained more than 2,600 internal and external product testers on new mobile phones, product features, and the issue reporting process. Developed training materials for multicultural trial users.

aaa Reduced field returns by capturing product reviews and feedback and issuing reports 2 weeks ahead of product rollouts.

aaa Improved defect elimination over predecessor by leveraging an efficiency focus to deliver real-time issues, metrics, and user trial updates to product development teams.

aaa Surpassed client and corporate expectations in the face of inherited failed trials in Argentina and Mexico by leading successful external trials in 3 Latin American countries.

aaa Earned recognition from Nextel International for planning and executing user trials for their key markets. Guided on-site project kick-offs and trainings throughout Latin America (Brazil, Argentina, Mexico, and Peru).

aa Best-in-Class Consumer Trial Implementation: Pinpointed user trial findings and cost savings per trial in tandem with Six Sigma/quality teams. Won recognition for value-added, best-practices-driven results. User trials subsequently mandated for all new technology product launches throughout Motorola.

aa Incident Reporting Efficiency: Enhanced the quality of incident reporting and saved ~$100K annually by replacing outsourced tracking tool to monitor tester findings. Eliminated >$12K in translation expenses per trial.

HR & Education Achievements

ACA TALENT aaa Boca Raton, FL [2005 aaa 2006]

HR Professional

Led specialty project at Peachtree for this Recruitment Process Outsourcing, HR, and hiring solutions firm. Laid the groundwork for dramatic growth through interviews of 50 employees and analysis of job descriptions. Classified positions according to exempt/non-exempt status and authored 50 job descriptions to enable right-role alignment for new hires.

NOBEL LEARNING COMMUNITIES, Miami, FL [2003 aaa 2005]

(Educational company with $232M revenue and 4,700 personnel.)

Director

Managed daily business operations for private school with responsibilities including budget administration, staff hiring/training, staff development, program marketing, and state regulatory compliance. Facilitated in-services for community groups, schools, and parents.

aa Organizational Turnaround: Overcame inherited enrollment problems, including under-enrollment and the acceptance of students whose needs could not be met by the program. Revamped student recruitment, transitioned mis-enrolled students into new schools, and won buy-in from parents. Increased revenue >$675K by recruiting 75 new students.

aa Academic Accreditation: Earned national accreditation through the Southern Accreditation of Colleges and Schools (SACS) by spearheading the in-house accreditation process. Assured adherence with quality standards and presented school competencies to SACS educational committee.

aa Staff Leadership & Development: Maximized teacher performance through effective hiring and training. Conducted assessments, evaluated teachers, and coached new instructors in training techniques and lesson/curriculum planning. Initiated attainment of Florida state certification for all hired teachers.

BROWARD COUNTY PUBLIC & PRIVATE SCHOOLS aaa Fort Lauderdale, FL [1994 aaa 2003]

Educator

Taught students in multiple grades and educational levels in public/private settings. Increased gifted program enrollment to maximum by designing enrichment activities and recruiting 20 students. Selected as 1 of 30 teachers county-wide for Wilson reading training to accelerate reading skills for low academic-level students.

Education & Certifications

EDUCATION:

MA in Education (4.00/4.00 GPA Phi Kappa Phi Honors Grad) aaa University of South Florida, Tampa, FL

BS in Psychology (Honors Grad)aaa Tennessee Temple University, Chattanooga, TN

CERTIFICATIONS:

Candidate for PMP Certification [Jan 2013]

Candidate for Masteraaas Certificate in Project Management [Oct 2012] aaa George Washington University

COURSEWORK: Managing Projects Risk Management Cost & Scheduling Quality for Project Managers Project Management Applications Contracts in Project Management (pending)

Professional in Human Resources (PHR) Human Resource (HR) Management aaa Nova Southeastern University

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Coral Springs, FL 954-***-**** *********@********.*** www.LinkedIn.com/in/angelicadragotas

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