Customer Service Administrative Assistant

Sara Fitzgerald

Email: ********@***************.***

Address:

City: Copperas Cove

State: TX

Zip: 76522

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Organized Medical Biller with 3 years experience accurately auditing/updating patient charts and billing corresponding parties. Reliable and competent Medical Billing professional with exceptional data entry and customer service skills.

Educational Background:

High School Dipolma from Lackawanna College, Scranton PA 1/2001 to 5/2007 (Applied Science)

High School Dipolma from Lackawanna College, Scranton PA 1/2001 to 10/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Organized Medical Biller with 3 years experience accurately auditing/updating patient charts and billing corresponding parties.

Reliable and competent Medical Billing professional with exceptional data entry and customer service skills.

Skill Highlights

Administrative support

Meet deadline

Schedule management

Knowledgeable in Microsoft Office

Meets/exceeds goals

Self-starter

Typing 60 WPM

Attention to detail

Administrative operations

Employee training and development

Core Accomplishments

Operations

Collaborated with co-workers to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including quality customer service and communication.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

July 2007 to February 2011

Navix Diagnostix Boston, MA

RVT/Administrator

Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.

Organized charts regularly in accordance with hospital's policy and procedures.

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Performed vascular studies in multiple sites.

March 2001 to January 2004

Best Buy Dickson City, PA

Operations Supervisor

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Successfully managed the activities of 60 team members in multiple locations.

Cross-trained and backed up other customer service managers.

Created training manuals targeted at resolving even the most difficult customer issues.

Recruited, managed and mentored an average of 15

Developed, implemented and monitored programs to maximize customer satisfaction.

new customer service representatives per year.

January 2004 to January 2007

Subway Matamoras, PA

Assistant Manager

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Provided efficient customer service to clients.

Processed accounts receivable and accounts payable.

Liaised with vendors to order and maintain inventory of supplies.

Increased customer loyalty through quality customer service.

Education

2007 Lackawanna College Scranton, PA

Associate of Applied Science Applied Science

Dean's List student with a 3.9 GPA

This degree prepared me for the vascular board exams in Vascular and Physics.

2000 Lackawanna College Scranton, PA

Associate of Science Business Administration

Honors: Golden Key

Associate's Degree in Office Administration

Successful completion of time management courses.

Microsoft Office training

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