Insurance Agent Manager
Resume:
Brian Gleason
Email: *********@********.***
Address: ** ********* ******
City: Northborough
State: MA
Zip: 01532
Country: USA
Phone: 508-***-****
Skill Level: Experienced
Salary Range: 60
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
Brian Gleason
22 Greenland Circle Northborough, MA 01532
*********@********.***
Professional Experience
BNY Mellon Asset Servicing Westborough, MA
Application Developer, Production Support Department December, 1999 June 2012 Participated in critical new System release rollouts for over two dozen highly visible and dedicated clients. Scoped out new projects such as adding a new VSAM file to the companys purge and pull down process. This required changing or writing programs, modifying JCL, and updating control cards and procedures. Acted as key member of the 2nd shift support team and provided tier 1 and tier 2 level support for 15 nightly cycles. This was an extremely high visible and dynamic position as millions of dollars are processed nightly. Responsible for researching and trouble shooting cycle issues/bugs in a fast, efficient, and timely manner to ensure the morning onlines are up and client SLAs are met. The support also required acute multitasking as issues tended to occur simultaneously. Hot issues were escalated to the manager on call. Worked with important clients to research and resolve crucial NDM/FTP transmissions failures. Watched for errant scheduling loops to ensure there were no interruptions in the nightly cycles. Opened, updated, and closed issue/bug tickets on the Infoman automated ticket tracking system. Provided problem solving analysis and support to other departments on key Systems questions and issues. Questions ranged from general System functionality to specific job scheduling. Key proficiency was in the Scheduling system and was a point contact for many scheduling questions and issues.
Business Systems Analyst, Production Support Department October 1993 December 1999 Acted as liaison for a dozen dedicated clients. Scoped out new processes with end users and translated them into detailed business requirements for the Systems community. Demonstrated ability to work with, understand, and communicate with end users, Business Analysts, and Systems Analysts. Worked on new client business conversions. Responsibilities included field to field data mapping and before/after account balancing. Very detail oriented processes. Tested, maintained, and monitored cross platform systems including coordinating the installation of computer programs and systems. Expanded or modified the system to serve new purposes or improve work flow.
Keystone Investor Resource Center Cambridge, MA
Business Analyst May,1984 October, 1993 Dedicated end user analyst for the Keystone Family of Mutual Funds. Scoped out System requirements for new and exciting processes such as Direct Deposit. Created the Direct Deposit form for shareholders to complete. Wrote the instructions documenting how shareholders could set their account up for Direct Deposit. This required NACHA pre-noting through the Automated Clearing House. Wrote documentation discussing the differences between Epsidic and Ascii code. This was specific to magnetic tapes that were used at the time. Acted as lead testing analyst on a new VRU system. Responsibilities included writing and executing a very detailed test plan, changing over from the old VRU box to the new VRU box, manually entering fund prices at night until the Pricing group was trained, and going on site each Sunday morning to reboot the system after the Saturday night maintenance window. Develop, document, and revise system design procedures, test procedures, and quality standards
John Hancock Mutual Life Dedham, MA
Insurance Agent/Financial Planner September, 1982 May 1984 Passed and received licenses in Life Insurance, Health Insurance, Property Casualty Insurance, and Series 6/Series 63
Education
Massasoit Community College Brockton, MA
Associate of Science, June 1982
WTI Institute Boston, MA
Completed course work towards Certificate in Technical Writing
Additional Skills
Functionally proficient in COBOL computer language Knowledgeable in Job Control Language (JCL) Expert at the CA7 job scheduler Knowledgeable in VSAM and its properties Proficient in the File Aid and Insync utilities General mainframe application functionality Project Life Cycle CICS Endevor change management tool Infoman automated ticketing system NDM/FTP file transmission protocols Available for 24/7 on call support
References Available upon request
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