Sales Manager

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Mohsin M. Dhanji

**** ******* *****, **********, ** 60194

H: 847-***-**** • C: 773-***-****

*********@*****.***

Logistics, Customer Relations, Retail Sales Manager

Self-motivated, dedicated and reliable professional with experience in independently managing logistics, resolving customer issues, scheduling workload, analyzing documentation and resolving discrepancies.

PROFESSIONAL EXPERIENCE

Logistics Coordinator, BDP International, Elk Grove Village, Illinois, 08/2011 – Present

Review, analyze and process import shipments, open files for arriving shipments, trace shipments with airline carriers, and prepare shipments for dispatch upon arrival.

Trace and resolve issues, concerns or discrepancies through U.S. Customs, including expediting and resolving delays.

Perform data entry including tracking, recording and updating customer information.

Maintain accurate and reliable documentation while paying strict attention to the detail of all specifications.

Build excellent customer relationships as a solution resource to internal and external customers.

Air Import Specialist, JDC International, Elk Grove Village, Illinois, 5/2011 – 6/20/2011

Responsible for customer service excellence as well as timely and accurate import of floral products.

Contacted appropriate airlines to gather information and key data into JDC International’s database to generate US Customs and Border Protection Form 3461 Entry / Immediate Delivery.

Gathered information and key data including calculation of duties for US Customs and Border Protection

Form 7501 Entry Summary.

Air Import Specialist, Dachser Transport, Elk Grove Village, Illinois, 11/2010 – 2/2011

Negotiated and supported air freight fulfillment in collaboration with Dachser Transport’s sales representatives as Air Import Specialist in this contracted position.

Solution resource for identifying and resolving any client concerns, issues and discrepancies.

Opened new accounts and assigned files for new and existing clients while maintaining customer service excellence and continually servicing their various requirements.

Tracked incoming flights to ensure timely delivery and fulfillment to clients.

Responsible for billing and invoicing of cargo / freight and logistics.

Senior Entry Coordinator, FEDEX Trade Networks, Wood Dale, Illinois, 5/2008 – 2/2010

Attained detailed cargo information from steamships (OOCL, Evergreen, Maersk), with responsibility for scanning, barcoding and transmitting information to New York.

Sourced, investigated and resolved all discrepancies regarding entry document requirements (EDRs), including resubmitting documents to customs.

Awarded second responsibility for receiving electronic files (EDI) from server, including inputting information and attaining an entry number to track shipments from point of delivery to final destination.

Monitored quality and accuracy of all data exchange; consistently achieved total customer satisfaction.

Service Rep – Freight Logistics, UPS Supply Chain Solutions, Bensenville, Illinois, 2004 – 5/2008

Ocean Freight

Managed inbound freight logistics from Vancouver (FCL), Los Angeles/Long Beach (LTL), and Seattle (LCL).

Dispatched overseas freight to contracted drivers out of Minneapolis, MN, hauling 20-45 ft. containers.

Received LTL and LCL freight; attained freight verifications, clearance and charges due for freight release.

Assigned fees and increased profit based on customer freight requirements.

Promoted to Ocean Freight due to recognition for ability to multi-task under high-pressure conditions.

Air Freight

Managed the release of inbound/outbound freight after clearance for this centralized warehouse office.

Oversaw procedures including bills of lading, transfer of documentation, sign off and accountability for freight

Resource for crisis management and emergency response for lost or misdirected shipments.

Investigated and diplomatically resolved all issues regarding accurate and timely freight release.

Customer Relations, Marketing Innovators International, Rosemont, Illinois, 1999 – 2004

Expedited shipments in response to customer orders via e-mail, fax and phone for company which

markets award incentives to major corporations.

Confirmed orders with company owners, shipping managers, and authorized personnel.

Traced and resolve concerns with shipping logistics as well as discrepancies in order specifications.

Customer Relations, LaSalle Bank, 5250 N. Harlem, Chicago, Illinois, 1996 - 1999

Responded to customers' inquiries as a problem solving resource, including resolving customers' concerns

balancing accounts, referring and cross-selling to other internal banking and financial services.

Operations Center Support, promoted due to recognition for service and organizational skills. Received check deposits from all branch locations, traced and resolved customer concerns with accounts.

Retail Sales Manager, North Shore Auto Sales, 5750 N. Broadway, Chicago, Illinois, 1992 - 1996

In charge of multiple responsibilities including response to customer issues regarding service quality.

Ensured timeliness of vehicle deliveries, resolved payment discrepancies, managed collections, inventory control, and maintained overall customer satisfaction.

EDUCATION

Completed 80+ hours toward Bachelor of Science in Management.

Associate of Applied Science (A.A.S.) in Electronics, Wright College.

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