Property Management

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RODERICK DEXTER

*************@*****.***

LAUREL, • PHONE

SUMMARY OF QUALIFICATIONS

Reliable and diligent professional withexcellent attendance, flexible and versatile ability to work well under pressure. Valuable experience in Human Resources, Sales and Marketing and Property Management Environments. Proven track record of meeting and exceeding goals and seeking out new challenges. Composed demeanor, professional appearance, positive attitude and customer-oriented disciplined, motivated self-started adaptable to any work environment. Possession of superior customer service, cash handling, communication and problem-solving skills. Demonstrated ability to devise and implement strategies that secure new customers and increase sales.

EXPERIENCE

Hanover, MD

06/2008-Current Verizon Wireless

Sr. Customer Service Rep.

Respond to a high volume of inbound customer calls

Research and resolve billing and service equipment issues

Provide information on our products and services

Demonstrate commitment to customers by following up and ensuring superior results.

Also quickly analyze customer concerns and needs while balancing company revenue concerns.

Achieved the status of Sr. Rep. by meeting company target and self motivation.

Arlington, VA 12/2005-5/2008 Vornado Charles E. Smith Commercial Realty

Administrative Assistant - Property Management

Managed a portfolio of properties consisting of 600,000 square feet of commercial office and retail space, ensuring the proper maintenance and safety of the property. Coordinate requests for maintenance and upgrades, processing corporation annual revenues, inspect grounds, facilities, and equipment and manage a staff of 24 maintenance and cleaning staff.

Approved invoices in Bizflow and maintained remarkable tenant and contractor relations

Reorganized management systems and business operations with a resulting $10 to 15K reduction in monthly electrical operating costs, while generating a 5% increase in tenant occupancy.

Directed financial, budgeting, operating, compliance, purchasing, grassroots marketing, and administrative functions. Ensured timely execution of financial reporting to Property Manager regarding operating forecasts, cash flow planning, new projects evaluation and equipment maintenance, cost/pricing and related activities.

Controlled credit card transactions, approved expenditures up to $5K, and liaised with government officials and vendors.

Evaluated local and foreign suppliers for facility materials, replacement parts and equipment.

Washington, DC 12/2004-6//2005 HECHT'S

Tech Sales Representative

Quick study, with an ability to easily grasp and put into production new ideas, concepts and methods. Dedicated, innovative and self-motivated team player and builder.

Exceptional leadership, organizational, oral and written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.

Implemented training for new hires, in conjunction with the General Manager, on new marketing and sales training techniques.

Increased product sales by 3% in 2004 and was proficient in the use of the various tech products, accessories and parts.

MD 10/2003-7/2004 BEST BUY

Customer Service Representative

Responsible for the training of customer service representatives.

Improved customer service based on client feedback through the development of the companies policies and procedures. Successfully handled all customer related issues.

Completed daily store manger reports and handled accounting aspects and safes deposit and withdraws at the close of business.

Managed a staff of up to 10 employees.

Silver Spring, MD 9/2001-6/2003 ADP

Benefits Administrator

Responsible for the human resource applications, admission of patients and the filling of patient qualifying events.

Maintained and updated client information on the company database.

Demonstrated ability to maintain composure and work efficiently, preserving patient confidentiality in this environment.

Troubleshot and resolved problems. Effective at dealing with complaints.

Rapidly gained knowledge of job tasks by completing on-the-job training and studying at home, demonstrating the ability to work individually.

MD 9/2001-12/2001 CARMAX

Sales Consultant

Analyze the buyers needs, offerings in terms of features and benefits as well as price.

Quickly proved capability and diligence by selling 2 cars during first three hours on the floor and consistently achieved sales goals

Interacted with prospective customers to provide information regarding the company's history and services.

Capital Heights, MD 1997-2000 COCA-COLA

Bulk Merchandiser

Possess strong analytical and problem solving skills, with the ability to make well thought out decisions.

Resourceful in the completion of projects, effective at multi-tasking.

Managed vendor accounts, generating daily logs.

Improved productivity by eliminating back storage of product and getting it out on the sales floor.

Traveled to area stores to build displays therefore increasing sales during promotional periods.

Collaborate with store managers to identify strategies to boost sales, gain additional floor space and the distribution of the company's products

EDUCATION Gibbs Vienna, VA

Pursuing a Bachelors of Art in Media, Arts and Animation

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