Customer Service Medical Assistant

Tania Ramos Rivera

Email: ********@**-*******.***

Address:

City: CAPE CORAL

State: FL

Zip: 33990

Country: USA

Phone: 239-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 10 years experience working in a demanding call center environment as a Customer Service Representative.

Educational Background:

High School Dipolma from Florida Technical College, Orlando FL 1/2001 to 11/2010 (Medical Assistant)

Job History / Details:

Career Overview

Excellent communicator with 10 years experience working in a demanding call center environment as a Customer Service Representative.

Core Strengths

Telephone inquiries

Invoice processing

Telecommunication skills

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Energetic work attitude

Quick learner

Customer service expert

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

October 2005 to August 2010

Spirit Airlines Inc. Fort Myers, FL

Customer Services Agent

Described product to customers and accurately explained details and care of merchandise.Computed accurate sales prices for purchase transactions.Assisted customers in person and via telephone.Guaranteed positive customer experiences and resolved all customer complaints.Handled ticket sales and prize . Checking passenger, Baggage Claims And Lead Operations.

August 2000 to July 2003

Humana Health Plans Inc. San Juan, PR

Pharmacy Representative

Provided customer service during an average of 100 calls per day by answering customer inquiries, solving problems and providing new product information. Guaranteed positive customer experiences and resolved all customer complaints.Demonstrated high standards of performance, including teamwork, communication and compassion.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.

Verified accuracy and completeness of information on prescription and refill requests.

Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.

Educational Background

2010 Florida Technical College Orlando, Fl

Diploma Medical Assistant

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